About Herslof Opticians
Herslof Opticians is a family-owned and operated eye care company that has been providing quality eyecare to Wisconsin communities for generations. The Saukville location is particularly notable for its exceptional customer service. The staff, including Dr. Orlich, Kastille, Kathy, and Devvon, are friendly, informative, and go above and beyond to ensure a pleasant experience. The technicians are skilled and take the time to ensure glasses are perfect. Viola, in particular, stands out for her outstanding customer service, going to great lengths to make an appointment happen and ensuring a smooth experience for patients. Overall, Herslof Opticians is committed to providing optical innovation and caring service.
My experience was amazing from check-in through completion! Kastille and Kathy were more than helpful. These ladies were phenomenal. They made it so much easier for me to pick up my frames at a different location for which I am grateful. They're friendly service is unforgettable. Dr. Orlich was so informative. He explained everything being done and the importance. Thank you so much to the Saukville HERSLOF staff for a very nice and friendly experience!
I’ve had some terrible experiences here in the past, but my recent experience was good. I saw Dr. Orlich last month who was so nice and was happy to share his knowledge and answer any question I had.Today I picked up my glasses while a young man(Devvon?) was working. He was amazing. He took the time and adjusted my glasses until they were perfect! He really knows what he’s doing when it comes to glasses. Also very friendly and kind.My eyes are still adjusting to the new prescription, but hopefully that won’t take much longer. I will definitely come back to the Saukville location just for the amazing service that I received today.
Viola went above & beyond with GREAT customer service. My 85 yr old friend needed an eye exam which was covered by her insurance under community care. Viola and I had several calls back/forth for 3 days to make this appointment happen. She was always courteous & kind. She made sure everything was in order to assure Sally's experience went smoothly. From the time I wheeled Sally in the door, the exam, picking out glasses and then the wrap out, Viola was OUTSTANDING. She would be a big reason to return to Herslof. Thank you, thank you very much Viola for all you did.