Reviews for Spa At West Wood

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Oct 2024
Please be more aware of pricing and memberhip at this facility. I signed up during a promotion, "free to the end of the year" last November. When January came, they made it permanent without telling me. I called and cancelled. It never went through; and I never heard from them again. Not one email, text, nothing. I should have caught the billing on my credit card statement but did not (that's on me). But Westwood sent not a line, nothing, this whole time, and they won't refund the over $700 they've collected and I've set foot in there for an hour, a year go, to use the whirlpool. That's not the kind of business practice I want to see in a provider. They could refund the money. They won't.
May 2024
Its a nice facility, lots of amenities... when they are open... Any slight breeze causes a power outage which they close a whole day for. And typically that will lead to many other days as it seems like they don't have power backup. I'd LOVE to say this only happened a few times but over the last couple years it's regular. Closings in the winter due to power outages and equipment not recovering, power outages in the spring and summer due to power outages. We've been members there for a few years now and on an average year, you will probably see this place closed a full month out of the year (spread out over the year). Topping that off, the hot tubs, pools, etc, are constantly closed. But the equipment is nice and the staff is good. Wifi is horrid, their app is kinda useless (for the limited things I use it for anyhow). And to top it off, they are kinda expensive given the other offerings in the area. Have debated about going to Lifetime in brookfield given its the same cost with less downtime. We will stick it out another year or two and see how it goes but buyer beware.
May 2023
I'm very disappointed that they closed the Kid's Club since childcare was the reason I joined this gym. Now I feel like I'm wasting my money at a gym that doesn't have the amenities I need. I'm sure your other members with small children are equally frustrated.