“I have no complaints about the person who did my hair. She was the sweetest person and she did an extremely amazingly great job and my hubby LOVES it. Really, I should have tipped 25% not 20… the reason for the four stars is because I think that the company needs to understand and train their cosmetologists that some people don’t know what they’re getting into when they go to a salon especially if you know that that person hasn’t been to a hair salon in many years or ever. I only ever dyed my own hair other than once but it was so long ago i don’t remember. When she brought out all the foils, it didn’t register with me that I was getting a “full foil” I just thought that this is how they bleach hair all the time because maybe they didn’t want it to touch my scalp with the bleach. I thought it was excessive but I thought maybe that’s just what salons do. Again, little to no experience here. I was confused at times but I said nothing bc I thought this just must be how professionals bleach hair. Looking back; I do think that it was extremely stupid of me bc that makes absolutely no sense to bleach hair like that. I am not sure if I will go back to them but I just think they need to make things more clear in terms of what will actually be done. Basically, I believed that I was just getting my hair bleached as much as they could do and I understood that I will more than likely need to come back… I wasn’t expecting the full foil. I don’t think it was clear enough what I actually wanted and I’m not really sure why that should be on me because as somebody who has never been to a hair salon in the past 10 years, how would I know that I needed to elaborate more than I simply wanted to go blonde? Since all I said was that I wanted to go blonde, I think that it should have been explained more to me that there are different ways to go blonde. My preference would have been to do plain dye without the highlights, and if they needed to pull back on the dye in order to preserve my hair, I would come back. If they had said, anything about highlights or foils I would have opted out because that was just not what I wanted. Four stars because I think she did an amazing job and i do love it even though it was a bit of a surprise. With that said, it sucks that the company doesn’t have more clear ‘policies’ (for lack of better words) between the cosmetologist and the client because some of us (even ppl who dyed their own hair for years) are just not informed about things that might seem very obvious to professionals. After using the products that they recommended, I probably won’t ever buy anything else. They probably know what they’re doing, but I just wanted to say my experience.“
“HIGHLY RECOMMEND Emmalee did a fantastic job on my 9 year old little girls hair cut and few "fashion" blue foils. We are both super happy with the results! Not to mention Emmalee is an extremely personable professional.“