I submitted a complaint to the BBB regarding this business. If you are still waiting on glasses like I have from this company. Then I suggest you submit a complaint as well. I ordered my replacement pair of glasses on December 29th of last year and have not even so much as received a call back from them. They had no problem contacting me for $50 towards the replacement pair though (which I then paid them! After that, nothing!
Follow up: the only time they called me was on December 28th. This was to pay the $50 towards the replacements. Any other times they stated are lies. I could even follow this up with screen shots if need be. I reached out to them... read full review
March 2024
I came on here to mention the front desk employees...and I see I am NOT the first. My first appointment was over a year ago, and they were terrible then...called today to ask about pupil distance measuring and its still the SAME attitude!! I don't get if this woman I spoke with just is miserable with life or hates her job? No excuse regardless, but my advice is to go to ANY eye place but this one.
January 2024
I've been going to this establishment for MANY years. It was great up til 2 yrs ago when two new people started. Ever since I've had nothing but complete disappointment. One year ago I went in with a new prescription and it was denied, I was told it was entered as a replacement pair when in fact it was a NEW prescription. So I'd be screwed for a year until I received another new prescription. I ended up paying out of so I can see. Somewhere along the lines it was screwed up yet AGAIN. I RECEIVED my new glasses and they were ordered wrong or made wrong. I checked up on if they right pair came in only to be told there is nothing they can do. And the lab... read full review
I submitted a complaint to the BBB regarding this business. If you are still waiting on glasses like I have from this company. Then I suggest you submit a complaint as well. I ordered my replacement pair of glasses on December 29th of last year and have not even so much as received a call back from them. They had no problem contacting me for $50 towards the replacement pair though (which I then paid them! After that, nothing!
Follow up: the only time they called me was on December 28th. This was to pay the $50 towards the replacements. Any other times they stated are lies. I could even follow this up with screen shots if need be. I reached out to them... read full review
I came on here to mention the front desk employees...and I see I am NOT the first. My first appointment was over a year ago, and they were terrible then...called today to ask about pupil distance measuring and its still the SAME attitude!! I don't get if this woman I spoke with just is miserable with life or hates her job? No excuse regardless, but my advice is to go to ANY eye place but this one.
I've been going to this establishment for MANY years. It was great up til 2 yrs ago when two new people started. Ever since I've had nothing but complete disappointment. One year ago I went in with a new prescription and it was denied, I was told it was entered as a replacement pair when in fact it was a NEW prescription. So I'd be screwed for a year until I received another new prescription. I ended up paying out of so I can see. Somewhere along the lines it was screwed up yet AGAIN. I RECEIVED my new glasses and they were ordered wrong or made wrong. I checked up on if they right pair came in only to be told there is nothing they can do. And the lab... read full review