I worked with Faust Co. Inc. several years ago after one of my rental properties was broken into and the copper plumbing was stolen. From the very first call, they were responsive, compassionate, and professional -- clearly a family-owned business that cares deeply about their customers. The scheduling was prompt, the work was top-notch, and their team showed genuine empathy about the situation.
Due to some unexpected life circumstances, I wasn’t able to pay the invoice right away, and they were incredibly patient and understanding while I got things back on track. That kind of grace is rare, and I’ve never forgotten it.
Great experience with Faust! It was very easy to schedule, our plumber (John) was on time, and did the job seamlessly! Bryan and John both had wonderful customer service as well. Bryan replied to emails quickly and efficiently. I would definitely recommend Faust and would use them again for future needs.
April 2025
Yelp recommended Faust Plumbing to me. Bryan contacted me to see what my plumbing issue was. Because the plumbers were busy, and this was not an emergency, he graciously gave me a series of instructions of what to test and check for. As I tried the ideas and switched out the old parts on this 1985 Mansfield, I decided to replace the gasket under the tank. In the meantime, there was a break in the plumbers’ schedule, and a friendly guy named John contacted me. I asked him to wait for this last attempt, and if it didn’t work, he would be installing a new toilet. The replacement gasket worked, and my toilet is no longer wasting water. I appreciate the patience and helpfulness... read full review
I worked with Faust Co. Inc. several years ago after one of my rental properties was broken into and the copper plumbing was stolen. From the very first call, they were responsive, compassionate, and professional -- clearly a family-owned business that cares deeply about their customers. The scheduling was prompt, the work was top-notch, and their team showed genuine empathy about the situation.
Due to some unexpected life circumstances, I wasn’t able to pay the invoice right away, and they were incredibly patient and understanding while I got things back on track. That kind of grace is rare, and I’ve never forgotten it.
If you’re... read full review
Great experience with Faust! It was very easy to schedule, our plumber (John) was on time, and did the job seamlessly! Bryan and John both had wonderful customer service as well. Bryan replied to emails quickly and efficiently. I would definitely recommend Faust and would use them again for future needs.
Yelp recommended Faust Plumbing to me. Bryan contacted me to see what my plumbing issue was. Because the plumbers were busy, and this was not an emergency, he graciously gave me a series of instructions of what to test and check for. As I tried the ideas and switched out the old parts on this 1985 Mansfield, I decided to replace the gasket under the tank. In the meantime, there was a break in the plumbers’ schedule, and a friendly guy named John contacted me. I asked him to wait for this last attempt, and if it didn’t work, he would be installing a new toilet. The replacement gasket worked, and my toilet is no longer wasting water. I appreciate the patience and helpfulness... read full review