Jack's Lawn & Landscape

Jack's Lawn & Landscape is a local business that provides a range of landscaping services, including lawn maintenance, tree trimming and pruning. Based on the reviews, the company has received mixed feedback from customers. On the positive side, some customers have been highly satisfied with the quality of work performed by the company's team. One reviewer praised the professionalism, courtesy, and efficiency of the crew, stating that they went "above and beyond" expectations. Another customer was pleased with the tree trimming and pruning services, noting that the staff was friendly and responsive. However, other customers have experienced significant issues with the company's communication and timeliness. One customer reported that the company failed to show up on the scheduled start date and did not provide any updates or return calls. When the crew finally arrived, the customer witnessed one of the workers spit into a hornets nest, which was "completely gross and highly uncomfortable." The customer also noted that the crew did not complete the work as promised and failed to provide instructions on how to care for the newly installed sod. Despite these challenges, the company appears to have made efforts to address the concerns of dissatisfied customers. In an update, one customer mentioned that the owner of the company was "incredibly polite, professional, and took time to really listen" to the customer's experience. The owner acknowledged the issues and expressed a desire to learn and grow from the experience. This positive interaction has led the customer to consider hiring the company again in the future. Overall, Jack's Lawn & Landscape seems to provide a mix of quality services and customer experiences. While some customers have been highly satisfied, others have faced communication and timeliness issues. The company's willingness to address customer concerns and improve their services is a positive sign, and may lead to more consistent and reliable service in the future.