Pro Desk at The Home Depot

Oct 2024

Ollie, Sig and Steve are all amazing...actually, anyone I have ever asked for help has been - but a few days ago, they knocked it out of the park! Ollie tried his very best to help, but needed "reinforcements" and Sig came to the rescue! While the part I needed was not available, they quickly came up with a second option that worked perfectly! Service with a smile, a laugh and complete satisfaction! Shout out to Steve in paint for always being so kind, helpful and knowledgeable. He is awesome! It might be a "big box" store, but the employees show that "small town" family friendliness always!

Apr 2024

Okay, I have had some really bad customer service experiences at Home Depot, but NOT this one! Hubby and I came in looking for a particular drill bit to enable us to remove fencing. The pattern on the screws was unusual. We were lucky enough to run into Patrick, from hardware. We went on a hunt, Patrick, hubby and me, for the unicorn bit and kept striking out. Patrick found that there was a bundle of bits in clearance that had not yet been placed on the floor and kindly found the bits and brought them to us. He was so helpful and friendly. I hope management sees this review because he really exhibited great customer service. And to Patrick...the bit fit!!!

Jan 2024

Let me start off by saying that I made a few mistakes with my purchase here, but then again, I have never had to purchase a washing machine. I will make my review more like an advice column. If you plan on purchasing a washing machine here, make sure you do all of your measurements. The sales associates do not squeeze that into their process. It is up to you to make sure that your appliance fits into the space you have for the machine. I did the measurements, but I did not know the pedestal for the machine came in 2 different sizes. I got the pedestal that was too tall and my washer did not fit under the cabinets in the laundry room. Next, once you purchase your washing machine, the delivery guys are helpful and knowledgable, but for whatever reason, their direct supervisor has them on limited time that they can provide for deliveries. If they do not deliver your product, and too much time was spent at your home figuring that out, they have their boss to answer to. Expect the delivery guys to answer your questions from their standpoint that best suits their schedule. Also understand that these guys are thrown in the middle of yourself and the person that sold you your washer. They get super irritated with the lack of communication that happens during the sale as it all falls on them and their delivery process in the end. Bless them. The most important thing I learned from the delivery guys that I wish I knew during my sale and during the two unsuccessful deliveries I have had so far: First, if they deliver your washer, and anything goes wrong and they have to take it back, just go back to your sales person and re-order the whole thing. As I mentioned, my first delivery was not a success because my washer was too tall. The delivery guys told me that they could not leave the washer with us because the washer could not be tilted due to the fact that they had to take out these rods that support the inner basket of the washer during shipping. They said that the washer had to go back to the warehouse to have it transferred properly to the shorter pedestal. Fine. My mistake. Today is the day, I was ready to do laundry in my own home and not within the moldy confines of a public washing machine. Boy was I mistaken. The first thing I noticed was that my washer had not been taken off the pedestal like the first set of delivery guys had mentioned. And the second guys delivering my washer were taking it out of Saran Wrap and 2x4s that somehow were supposed to support the washer during the time it took to bring it back to my house. They got my washer out and were like "It's scratched, do you still want the machine?" I was furious. I said yes. I wanted to buy time while they were switching out the pedestals. I called Home Depot and explained what was happening. According to the person that sold me the machine, this never happens. This person never made me aware of the option that I would have had to just re-order everything new in the first place. They asked me what I wanted to do. I said I wanted to have this machine while a new one was ordered to my house. The salesperson said no. They should have said yes after all this bs I had to put up with. Plus the seller had not done the return on the taller pedestal. I had to call to have it returned. All-in-all, I am leaving this here so that hopefully someone reads this and find it helpful. I am not trying to bash Home Depot as I feel like all of us sort of dropped the ball here. I'm still annoyed, but it's okay because I know my lack of knowledge annoyed them back. I was not a jerk about it, but I hope that it was a learning experience for the salesperson too. I would come back here in a heartbeat. I just realize that researching is very important. Times have changed and you have to be your own advocate. Sales people only sell now. That's it.