The haircut itself is fine, but the check in system is more of a pain than it needs to be. Firstly, it took multiple attempts to get it to work, my wife phoned direct to explain this and was told there was nothing that could be done. Think about that for a moment. The website check in system is not working for someone so that should matter to any business, right? Anyway, got it to work eventually and checked in online, then went to the salon at the prescribed time and watched the names count down in reverse order. Turns out you also have to check in when you get to the salon, so not really checked in online then. It's... read full review
April 2024
I had a great experience as always at this location! I am always able to get in even though I don't "sign in " online. My stylist listened to me concerning my hair and I was able to get a hair product at a discount!
August 2023
The staff is great, the cuts are always as requested, however the online check in thing is a sham. There's been times I'll walk in, no one in the store. Check in 5 to 10 minutes then someone who "checked in" online walk in and get served first. Tried this myself today, got there about 30 seconds after someone who hadn't checked in online, could tell because she was getting his information. She then proceeds to tell me there's one ahead of me, meaning the walk in.
The haircut itself is fine, but the check in system is more of a pain than it needs to be.
Firstly, it took multiple attempts to get it to work, my wife phoned direct to explain this and was told there was nothing that could be done.
Think about that for a moment. The website check in system is not working for someone so that should matter to any business, right?
Anyway, got it to work eventually and checked in online, then went to the salon at the prescribed time and watched the names count down in reverse order.
Turns out you also have to check in when you get to the salon, so not really checked in online then.
It's... read full review
I had a great experience as always at this location! I am always able to get in even though I don't "sign in " online. My stylist listened to me concerning my hair and I was able to get a hair product at a discount!
The staff is great, the cuts are always as requested, however the online check in thing is a sham. There's been times I'll walk in, no one in the store. Check in 5 to 10 minutes then someone who "checked in" online walk in and get served first. Tried this myself today, got there about 30 seconds after someone who hadn't checked in online, could tell because she was getting his information. She then proceeds to tell me there's one ahead of me, meaning the walk in.