About Austin Plumbing, Heating, Air & Electric
Austin Plumbing, Heating, Air & Electric has been serving the local community for over 80 years as a family-owned business. They have two locations in Germantown and Hartland, WI, with team members who are part of the community. The company is known for their prompt service, upfront repair options, and transparent pricing. Customers have praised the quick and excellent work of their technicians, who have resolved long-standing issues. The company's expertise in both science and art has left customers satisfied with the service. Technicians take their time and do thorough work, ensuring everything is cleaned and installed properly. For example, Troy did an amazing job installing a new Heating and Air Conditioning system, leaving the utility room spotless and making sure the system fit perfectly with existing equipment. They also replaced an Aprilaire system with better sensors to control humidity and installed an ecobee thermostat, helping customers monitor their home's temperature easily. The staff is friendly, knowledgeable, and communicates clearly about what is needed, including any small touch-ups or upcoming work. Scheduling appointments is simple, with helpful and friendly phone staff. The company offers memberships like the Diamond Club, providing peace of mind in case of emergencies. They also handle electrical work now, expanding their services. Customers appreciate the professionalism and politeness of technicians, as well as the thoroughness of their work. Overall, Austin Plumbing, Heating, Air & Electric is highly recommended for their expertise, customer service, and community involvement.
Had one of the electricians come out for some outlet installs (Michael R.). Excellent work and demeanor as always. Just supports and confirms why I’m a “Club Austin” client!
I am a long term member of club Austin. On Tuesday I had my furnace maintenance done and Todd R was wonderful. Very knowledgeable and has been to my home in the past. Last year my husband passed away and Todd was shocked by this and was very supportive. It was nice that he remembered him because of his awesome beard. He also remembered my large Malamute Pancho we had the last time he was here. He truly cared and showed it in our interaction. Thank you for your concern and support. He is a GREAT technician and an awesome human being!! Kathy Vega
We woke up on a very cold winter morning to a seized well water pump, failing pressure tank, and NO WATER!! I called Austin as soon as they opened and was quickly put at ease that they could help us SAME DAY! By 7:30am they already had Dylan on his way. He was able to get a solution within the hour and Chris brought the well truck. Dylan and Chris worked all day in the cold to get us squared away. My husband and I are quite pleased with the rapid response, friendly, respectful, and knowledgeable technicians, and the fact they could offer same-day service, even at a time when call volume is high due to the frigid weather. We are first-time customers and will definitely continue to hire Austin in the future. I highly recommend! Thank you to the Austin team — especially Dylan and Chris for your hard work in this cold weather!