Dr. Allen Skibba

Jul 2024

I've had two very unpleasant experiences with Dr. Wagner. My pain was brushed off and she was very dismissive. It seemed that she was doubting my pain, which is very hurtful especially for a woman of color.

May 2024

I absolutely do NOT recommend this establishment! I haven't been to a dentist in years for multiple reasons. I shared my fears and concerns when i was first seen for a tooth ache. The dr gave me a handful of specialists to see with the oral surgeon being the most important as I had a tooth needing extraction. The following week I had an appointment at the office, however I came down with a virus which turned into pneumonia and I needed to put dental work on hold. Over that week, the dentist attempted to set up an appt for me to see the endodontist, however, I did not answer my phone. Not only did I have pneumonia, I also have 6 children, one being severely disabled and soon needing her 4th open heart surgery due to her critical heart defects. She is autistic and speaking on the phone, even without pneumonia, is not easy for me. As I waited for my pneumonia to clear up, the tooth I needed extracted became infected. The dr said to return if I started to swell. This is where my treatment with this business went downhill. I called and got in that day to see the same dr. Upon arriving, I immediately sensed an attitude. I explained I had been ill, that i had a lot on my plate and hadn't been able to get into the oral surgeon. For some reason, they were more concerned with who to fault the infection on, rather than just treating it. Yes, it's my fault that I had an infection. I don't deny that. I was ill and had quite a few appointments at children's hospital in milwaukee for my daughter over those 2 weeks, so I had no time to take care of myself (per usual for a special needs /medically complex parent). I didn't place blame on them, nor was I concerned with whose fault it was, I simply wanted to fix the infection. The entire 2nd appointment was finger pointing. Again, I didn't understand WHY it was so important to focus on blame. They repeatedly mentioned they "did their part" and it was my fault for not answering the phone. Okay, I accept blame, now let's get my infection taken care of and move on. The dr and dental assistant made me feel absolutely awful!! The dr actually said, "we all have stuff going on in our lives, but we answer the phone". A- Why does that matter as I was there and just wanted to get antibiotics for the infection B- others do NOT have "stuff going on" like me. How dare he say such a thing, when he has NO IDEA what it's like to be a parent of a special needs child who neglects one's self because we put so much into our child! What we our going through with our daughter, Ailyn, is something I wouldn't wish on anyone! Instead of focusing on placing blame, he could have simply said, I understand and let's just move on. The dental assistant insinuated I wanted stronger pain meds....I didn't care about pain meds! In fact, I said the steroids helped the nerve pain more than anything! I left that place in tears and sat in the parking lot bawling for an hour after the appt. YES, it was my fault I wasn't able to get my tooth extracted yet. I never stated otherwise. I expressed frustration that getting into the oral surgeon was difficult because the dr was out, insurance was an issue and I needed clearance from a cardiologist (who i hadn't seen in years). But again, I didn't care about that, I just wanted my infection treated. They made a "flipper" for me but wouldn't let me take it home, despite paying $400ish for it. This was ALL avoidable and should NEVER have happened! To add insult to injury, I stopped to pick up said "flipper" as I did not plan on returning to this dentist after they made me feel so awful after my 2nd visit. They hesitated on giving me what I paid for. Why the hesitation, I don't know. I informed them I made an appointment with another dentist where I'm not treated so poorly. And yes, I cursed at them upon walking out the door as I had NO PLANS of returning. The manager called shortly after I left and I thought maybe she was calling to discuss the i

Mar 2024

I'll be honest. I was anxious. I went in to get fillings today and while I was anxious...I've had fillings before and I did not remember it to be a traumatizing event. Dr. O'Brien numbs my gums and starts to drill into one of my top right teeth. I jerked because it hurt. He immediately stopped. "Please don't do that. That could take out your lip or your eye." He was calm when he said that but the thought was terrifying. He said he was going to put more anesthesia. He did give me more and we waited 5 minutes. He comes back and asks me if it feels more numb. One side was definitely better but the other side (I'm not a professional, i'm not sure what the error was) felt like it wasn't numb enough. I felt numbness in my face and parts of my gums for sure, but just not really in the area I felt it needed to be. I tried to explain that too. He says " Well, more anesthesia isn't going to help." I felt really dismissed. He drilled into the right tooth again. It went fine. I was anxious, but when he tried to do the other side where I said I could still kind of feel it I had to raise my hand for him to stop. They just started filling the original tooth and saved the one that bothered me last. The hygienist put the band in the last tooth and it felt like I was straight up being stabbed in the gums. She tried to warn me that my tooth might feel pinched but there wasn't much they could do about that. When they did the other teeth it bothered me a little bit but no where near the amount of the last tooth. O'Brien came back and flossed between the cavities and was pushing hard on my teeth which i could handle but somehow he cut my lip a little bit. It wasn't a big cut by any means but it still hurt. I reacted and said ow and all he says it "It's just floss Jaelan." I told him he got my lip an he gave me the most pathetic "Sorry." He gives me a mirror to look at the work he did. I touched my lip where the small cut was and I said "that's where you got me." He did not acknowledge what I said and left swiftly he said goodbye but I already knew he was mentally moved on from the situation. I appreciate him doing my fillings but he was so dismissive to me. I had the mirror in my hand and put it to my lap for a second and the hygienist tries to grab it from me. I hold onto it and she won't let go. That infuriated me. I wanted to scream. I wanted to leave. I wanted to tell them how i felt but I knew if i did, I would cry even more than I already was. She offered me water or if I wanted a minute but you could tell in her face she had lost all her compassion for the day too. I went into their bathroom and screamed because I felt so disrespected. Maybe the front desk shouldn't schedule fillings passed 2. I imagine they had already had a filled day with anxious patrons. However, I'm still a person and if they can't treat me like one for a 3:30 appointment, don't offer it.