About Shields Fireside Hearth & Home
Shields Fireside Hearth & Home is a respected business in Baraboo, WI, focused on providing high-quality solutions for its customers. The company offers a range of services, including fireplace repair, cleaning, and installation, as well as energy-efficient heating solutions and outdoor fire features. Customers appreciate the prompt and professional service, with install crews being polite and tidy. The staff, including owner Cindy, are friendly, knowledgeable, and dedicated to their work. Technicians, such as Ken, are praised for their expertise and neatness, and customers have expressed satisfaction with the company's efficient, reasonably priced, and reliable service. The company has also received positive feedback for its work in converting wood-burning fireplaces to gas inserts and replacing AC and furnace systems. Customers have described the Shields staff as wonderful from start to finish, with the administrative team and installers, like Ken, Mason, and Nick, providing excellent service. The installers were noted for being neat, clean, thorough, and communicative throughout the process. Overall, Shields Fireside Hearth & Home is a reliable choice for customers seeking expert advice and top-notch service, with a reputation for exceptional customer service.
The Shields staff was wonderful from start to finish. The administrative staff of Darren, Cindy and Stacey, were great to work.
Their installers Ken, Mason and Nick did an excellent job throughout.
They were neat, clean, very thorough and worked well together. They explained what they were doing and communicated with us during every step of the installation process.
Everyone at Shields was very dedicated and they did a great job with completing our project.
We could not be happier with their work or results and would highly recommend them to anyone considering a new fireplace.
Very professional and thorough. Technician took the time to explain the service he was performing on our gas fireplace and what we needed to do to use it safely. He patiently answered all of our questions.
We had a problem with our fireplace not starting. Called Shields and made an appointment to get it fixed. Showed up on time even a little early. Ken was really great to work with showed me the part that was not working and replaced it. Very friendly