Dr. Jerry Brown

Feb 2024

I switched to this place after my previous dogs passed away for a location near home after having been with my old vet for 14 years which was farther away. New dogs - new vet I thought. First - my Aussie puppy got a bladder infection. At night time took her to OlyPet ER - they prescribed amoxicillin. The next morning she had blood in her urine. Out of concern I called Yelm Vet. Hospital - because they are my vet right? Shared my concern and they said they didn't have time to see her - that I should just take her back to OlyPet ER. There was no concern - no caring. I was floored that they would turn me out like that - my old vet would have NEVER done that. Two days later my 16 month old German Shepherd was neutered by Dr. Griffin. I also asked them to check out a cyst on his right front leg while he was under anesthesia. I asked them - if you call me on my cell and I don't answer - please call me at my work number since I don't have good cell service at work - which is just 6 minutes away from them. 4 hours later I see I had a missed phone call from them on my cell - but no call to my desk phone at work. They wanted to know if I wanted them to remove the cyst while he was under. Well - too late - by the time I saw they called - he was already in recovery. Now - I get an estimate of $600 - nearly $900 to remove a cyst at a later date. NOW - pain management post op - Basically none. Max was sent home with just 3 syringes of meloxicam... no Rimadyl. Well - the next morning when I was to administer the meloxicam - Max was in so much pain he would not let me open his mouth to shove meloxicam down his throat. I called and asked them to prescribe a pill form of Meloxicam that I could use for him instead of the liquid form. That was a BIG NO for some reason. The front desk gal said the doctor was uncomfortable with that level of dose. WHAT? I was only asking for a pill version of the the liquid that had been sent home. This was insane. The only other option they allowed was gabapentin. Which is for nerve pain - not inflammation or generalized pain. What a joke. They would rather leave my dog in pain than prescribe what is necessary to keep him comfortable - I was not asking for the moon here. This was inhuman. My poor dog. Gabapentin did nothing for him. He ended up having swelling down in his man parts - as evident with weak urine stream. And also - as a result of him being in so much pain it has changed him towards me. This is a disaster that could have been avoided had the doctor prescribed simple anti- inflammatory that I could administer safely. When I called them to talk with the doctor about his altered behavior - aggression - towards me I still was unable to speak with an actual doctor - instead I just got the office manager who was dumbfounded and basically had NOTHING to offer in the realm of real advice or guidance. And NO ONE has called to follow up to see how Max is doing. Had I been with my old vet they none of this would ever have happened. Max would have had what he needed to be comfortable post-op and the doctor herself would have been on the phone with me day or night to help with the situation. I'm shocked at the lack of medical care - lack of follow-up and complete lack of understanding for the situation. And the complete lack of care from the doctor herself. Not one person from that office has called to see how Max is doing and it's been over a week. I now have to seek the help of a behavioralist to reclaim my dog's mentation. There was none of this behavior from him towards me pre-operation - prior to the complete lack of pain management. Shame on Yelm Veterinary Hospital !!!!!

Jul 2023

Every vet I've ever been to allows appointments with vet techs for nail trims, but this vet doesn't. They told me "we're not a groomer" but my dog has fear aggression and special circumstances that he cannot go to a normal groomer. I'm not paying for a full exam every other month when all I need is a trim because my dogs nails grow long fast and are uncomfortable to him and I fear them ripping off causing further pain and expense. What a joke and a money pit. I'll be taking my business for my two dogs elsewhere.

Jul 2023

I adopted a puppy. They were to spay and repair a hernia. When I picked up my puppy they had only performed the spay. When I asked about it, they informed me they were only to do the spay. They scar hit led right to the hernia. So if they only were to do the spay, why didn't they inquire as to doing both at the same time at additional cost. A phone call to ask? saving my 1.5lb puppy to have to be cut open again. It turns out same my puppy also has double canines that need to be pulled as well. I called to inquire why the procedure was not preformed and they just advised would give an estimate for it to be done. Why when they took my puppy back pre surgery they did not advise of needed procedures while already under anesthesia? A month later the rescue, which is great, called and advise the vet would indeed take care of the hernia, but I could not take my own dog in. I had to have someone from the rescue take her in. So needless to say I said no I will take my puppy elsewhere. All I did was ask and then why they would not call me and ask to be able to do both at the same time.