Cascade Pacific Eyecare - PERMANENTLY CLOSED

Jul 2023

This was my first visit to this optometrist and I found them very welcoming and friendly. The exam was professional, and they were very good about explaining procedures in a way that was easy understand what was happening and what they needed me to do. I didn't get in my appointment on time, but the wait wasn't so long that I felt like I was being ignored or forgotten about. I would recommend this place to anyone seeking a new optometrist.

Feb 2023

Cascade Pacific Eyecare was my fourth try to find what I was looking for in an eyecare professional. At last I have found Dr. Shelby Robinson and her office, which is kind of like walking into a small town. I have a difficult contact lens prescription and wear RGP (rigid gas permeable) lenses, which are less common. In 2015, I tried a large, reputable place in Puyallup (also with the name "Cascade" in it), but the doctor was cold and impersonable, and the place was more like busy factory floor: move 'em in and out. A couple of years later, I tried a smaller office in Puyallup that was recommended, but the doctor didn't deal with RGP lenses. Then in 2019 I no longer had eye insurance and went to a big-box retailer. Huge mistake and a horrible experience for someone like me who has aging eyes, astigmatism, and extreme nearsightedness. The optometrist seemed uninterested and flummoxed. Upon someone's recommendation, I finally made it over to Dr. Robinson, who took time to listen to my concerns, review my records, and provide a thorough exam. She asked lots of questions, which was good. When I received my new lenses, we went through two rounds of adjustments, and voilá, I have comfortable, progressive RPG lenses and can see both up close and at distance, which was the tricky part for a more "mature" set of eyes. I also ordered new eyeglasses. Though they were on the pricey side (I have a very expensive prescription), I would rather order in person, knowing they can make adjustments and provide more personalized service than online. They are slow in returning phone calls, so you may have to be patient. They never did actually answer the phone; you have to leave a message and then wait for a callback.

May 2021

I have been coming here for about 9 years. I initially chose this office because it was in my insurance network and the location was convenient. I have since moved to North Tacoma but still take the time to go to this office because I appreciate their friendly and professional service. Dr Robinson is great! She's so nice, and her exams are a breeze. The selection of frames varies, and I can be kind of picky about what frames I like, so some years I have purchased in-store and other years I've gone online. When I've purchased in-store, the staff was very helpful at making sure I got the most out of my insurance benefits, and laid out all of the lens types and extra features available, without pressuring me to spend more than I wanted. I highly recommend this eye care practice if you are in Tacoma!One extra thing: I really appreciate that they are taking all of the necessary precautions to keep their patients and staff safe during the COVID pandemic. Thank you for doing your part to help the community get through this!