Doctors and vet techs are caring and wonderful, as is Mara (?) who works in the front office. However, Tina, the surgery scheduler is awful and there seems to some general disorganization in the office. I had been trying to schedule my dog's spaying appointment for a month. After my husband took my dog to her last appointment, he was told that they will be calling to schedule the spaying. This call never came, so I called them, probably 4 or 5 times, clearly communicating my desire to schedule the surgery for July. Each time, I was told that either the surgery scheduler was not present so I could not schedule it, or that they were "not booking for July yet"... read full review
April 2020
I have taken my pets to this group of veterinarians for the past 19 years and wouldn't consider going anywhere else! I have immense respect for each of the veterinarians and trust them blindly. They are kind, compassionate, superb clinicians who take the time to listen to all of my concerns, perform a thorough examination, and then explain their assessment and recommendations (including the pros and cons of each option). Their vet techs are also compassionate and highly skilled. I drive from the far South Hill to Wandermere to bring my pets to them because they are simply the best!
November 2019
I'm new to the area and I've been looking around for a new veterinarian for my kitties. I've been calling around to see who best fits and it seems most places want to just get you scheduled and off the phone. I called here and talked to a kesha, she was so helpful and answered my questions and concerns. She didn't act like I was a bother. Super professional and helpful!! I'll be making an appointment soon!
Doctors and vet techs are caring and wonderful, as is Mara (?) who works in the front office. However, Tina, the surgery scheduler is awful and there seems to some general disorganization in the office. I had been trying to schedule my dog's spaying appointment for a month. After my husband took my dog to her last appointment, he was told that they will be calling to schedule the spaying. This call never came, so I called them, probably 4 or 5 times, clearly communicating my desire to schedule the surgery for July. Each time, I was told that either the surgery scheduler was not present so I could not schedule it, or that they were "not booking for July yet"... read full review
I have taken my pets to this group of veterinarians for the past 19 years and wouldn't consider going anywhere else! I have immense respect for each of the veterinarians and trust them blindly. They are kind, compassionate, superb clinicians who take the time to listen to all of my concerns, perform a thorough examination, and then explain their assessment and recommendations (including the pros and cons of each option). Their vet techs are also compassionate and highly skilled. I drive from the far South Hill to Wandermere to bring my pets to them because they are simply the best!
I'm new to the area and I've been looking around for a new veterinarian for my kitties. I've been calling around to see who best fits and it seems most places want to just get you scheduled and off the phone. I called here and talked to a kesha, she was so helpful and answered my questions and concerns. She didn't act like I was a bother. Super professional and helpful!! I'll be making an appointment soon!