Dr. Linda Wood

Jun 2024

Doctors and vet techs are caring and wonderful, as is Mara (?) who works in the front office. However, Tina, the surgery scheduler is awful and there seems to some general disorganization in the office. I had been trying to schedule my dog's spaying appointment for a month. After my husband took my dog to her last appointment, he was told that they will be calling to schedule the spaying. This call never came, so I called them, probably 4 or 5 times, clearly communicating my desire to schedule the surgery for July. Each time, I was told that either the surgery scheduler was not present so I could not schedule it, or that they were "not booking for July yet" but that they would call me back when they were. This is a direct quote. I never received a call back, so I continued to call trying to schedule the surgery. Finally, today I spoke to Tina, who told me she had scheduled my dog for a date in September. I was shocked and confused as the plan was always to do the surgery in July, and I clearly communicated this to her. At no point in our prior conversations did she indicate that scheduling in July would be an issue. I am a teacher so it was important to me to have the surgery done over summer break when I could look after my dog. She also has a painful tooth that needs to be pulled, and we planned to do so during the surgery. I asked about July, and Tina indicated that it was all booked up, and she had been referring to their "Friday appointments" when she told me they weren't booking July yet. This is clearly a lie, because at no point did she bring up Friday appointments in our prior conversations, nor did she indicate in any way that booking in July would be a problem. She also admitted to me that they had booked July appointments in March, which made no sense to me given her prior REPEATED assertions that they weren't booking for July yet. She was not sympathetic or apologetic at all, and passive aggressively brought up the fact that they had offered two dates in June. I do not recall her doing this, but even if she did, this would not have worked for my work schedule and I also got Covid for a long time and it was an irrelevant effort to save face because July was always the plan. Her behavior on the phone was quite frankly appalling, and it really shouldn't be this hard to book a routine surgery. Had she just admitted that maybe she forgot about us, or been the slightest bit sensitive and apologetic, this would not have been such an issue. I called up Garland and they are getting her in next week. I will be taking my business elsewhere because I should not have to call over 4 times to schedule a surgery and be given the runaround, especially considering the high prices they charge. They may rebut by saying that we had not done the urinalysis yet, but we were clearly told that we could schedule prior to doing this. The whole situation was really unacceptable and took up a lot of time and energy that could have been spent elsewhere.

Apr 2020

I have taken my pets to this group of veterinarians for the past 19 years and wouldn't consider going anywhere else! I have immense respect for each of the veterinarians and trust them blindly. They are kind, compassionate, superb clinicians who take the time to listen to all of my concerns, perform a thorough examination, and then explain their assessment and recommendations (including the pros and cons of each option). Their vet techs are also compassionate and highly skilled. I drive from the far South Hill to Wandermere to bring my pets to them because they are simply the best!

Nov 2019

I'm new to the area and I've been looking around for a new veterinarian for my kitties. I've been calling around to see who best fits and it seems most places want to just get you scheduled and off the phone. I called here and talked to a kesha, she was so helpful and answered my questions and concerns. She didn't act like I was a bother. Super professional and helpful!! I'll be making an appointment soon!