I would absolutely recommend this clinic for vision exams and contact lens fitting. Dr. Hovander and Richard are really nice. They explain everything and have always made me feel comfortable. Dr. Hovander goes above and beyond; I had a question and he told me he would do some research, and then he followed up with a detailed voicemail a few days later.Unfortunately, I will probably find a different LDO next time I want to buy new glasses. I felt talked down to by Paul. He also made me feel defensive about having bought inexpensive glasses in the past and not wanting to spend hundreds on new glasses during my most recent visit. He could make patients more comfortable by... read full review
February 2024
I've been using this clinic exclusively since I moved to Seattle 8 years ago. I was a doctoral student at UW back then, so happened upon this place due to its location. I didn't expect much (I figured it would mostly service undergrads) but Dr. Hovander and Richard were excellent. Very thorough, flexible, listen to your feedback. They're a quick email/text message away when I need refills, their online appointment booking system has become really convenient, they have parking. Check, check, check. I see reviews about some rude customer service. I think I know who they're talking about--that staff member is a little drier on the delivery but I've... read full review
January 2024
Upon entering the clinic with a broken frame, I was immediately met with exceptional service. The team addressed my issue with remarkable efficiency, repairing my glasses within a mere two minutes. Impressively, they also took the initiative to adjust the other side of the frame.What truly set this experience apart was their commendable approach to customer care. Despite the opportunity to charge for their service, they graciously offered their assistance without any expectation of payment. This act of kindness speaks volumes about their integrity and dedication to helping clients in times of need.While I cannot comment on their pricing structure, I can unequivocally... read full review
I would absolutely recommend this clinic for vision exams and contact lens fitting. Dr. Hovander and Richard are really nice. They explain everything and have always made me feel comfortable. Dr. Hovander goes above and beyond; I had a question and he told me he would do some research, and then he followed up with a detailed voicemail a few days later.Unfortunately, I will probably find a different LDO next time I want to buy new glasses. I felt talked down to by Paul. He also made me feel defensive about having bought inexpensive glasses in the past and not wanting to spend hundreds on new glasses during my most recent visit. He could make patients more comfortable by... read full review
I've been using this clinic exclusively since I moved to Seattle 8 years ago. I was a doctoral student at UW back then, so happened upon this place due to its location. I didn't expect much (I figured it would mostly service undergrads) but Dr. Hovander and Richard were excellent. Very thorough, flexible, listen to your feedback. They're a quick email/text message away when I need refills, their online appointment booking system has become really convenient, they have parking. Check, check, check. I see reviews about some rude customer service. I think I know who they're talking about--that staff member is a little drier on the delivery but I've... read full review
Upon entering the clinic with a broken frame, I was immediately met with exceptional service. The team addressed my issue with remarkable efficiency, repairing my glasses within a mere two minutes. Impressively, they also took the initiative to adjust the other side of the frame.What truly set this experience apart was their commendable approach to customer care. Despite the opportunity to charge for their service, they graciously offered their assistance without any expectation of payment. This act of kindness speaks volumes about their integrity and dedication to helping clients in times of need.While I cannot comment on their pricing structure, I can unequivocally... read full review