Horrible experience here. The staff is dismissive of patient’s symptoms/complaints. The staff aren’t thoroughly screened to see if they are actually qualified to do what they claim. Overall we had multiple horrible experiences with the Polyclinic.
January 2024
Billing issues, people on the billing phone are helpless. No supervisors or anyone with knowledge other than saying "it's already been billed correctly, I cannot look at it again. It's not eligible for supervisor review or code review" ... Optum has a history of issues, and more even causing lawsuits in other states, one of the latest in California. I urge you to read up on this before deciding to have your care here.
October 2023
If you want emails from a place after you move out of the city, polyclinic is a great option. Their ability to have broken unsubscribe links is quite impressive as is their ability to flat out ignore requests to be removed from mailing lists.Please be aware, if you give them your email address, they will send you emails.
Horrible experience here. The staff is dismissive of patient’s symptoms/complaints. The staff aren’t thoroughly screened to see if they are actually qualified to do what they claim. Overall we had multiple horrible experiences with the Polyclinic.
Billing issues, people on the billing phone are helpless. No supervisors or anyone with knowledge other than saying "it's already been billed correctly, I cannot look at it again. It's not eligible for supervisor review or code review" ... Optum has a history of issues, and more even causing lawsuits in other states, one of the latest in California. I urge you to read up on this before deciding to have your care here.
If you want emails from a place after you move out of the city, polyclinic is a great option. Their ability to have broken unsubscribe links is quite impressive as is their ability to flat out ignore requests to be removed from mailing lists.Please be aware, if you give them your email address, they will send you emails.