The Polyclinic Ballard Lab

The staff was nice but I didn't get to choose the pharmacy so it was sent across town and took a week to arrive at the pharmacy. I never picked it up because the pharmacy was out of the way.

Met with Dr. Panko, dermatology. She and her staff are excellent and the location and office are great. My complaint is the phone service. I received a voice message last week about a biopsy result, tried to call them back, waited on line for half an hour then requested a call back. I got the call back 5 days later at 8 am this morning and of course I missed the call. My recommendation is to NOT use the voice phone but to communicate through either email or text, avoiding the problem that the patient may actually be doing something else at that exact time. So as of this moment I still don't have the result and seemingly have no way to get it.

Mind you, this review is specifically for today’s lab visit - all other visits have been pleasant. Today the bloodwork person was YELLING my first name very meanly, from a walled room down the hall, to apparently let me know it was my turn to come back for my blood draw! While yes, I thought I had heard my name, it absolutely was not clear where this yelling was coming from. Never have I ever had them not come out of said blood draw room to kindly say my name… well, except for TODAY!!!