The Family Pet Veterinary Hospital

Mar 2024

Dr. Schneider and the team at Family Pet Vet is amazing. My buddy was having some health issues, notably low appetite. The Dr. performed an extensive review, provided a detailed differential diagnosis and explained a program of care and next steps.

It can't be overstated what a difference this is from my prior vet. My buddy is showing remarkable improvement from this morning. Thank you!

Oct 2023

After coming here for several years, and confidently willing to give them a 5 star rating, something has changed over the course of the last couple of years. Certainty not for the better.While I can say that the new doctors & staff appeared competent and nice enough, there wasn’t the same sense of care for my pup that I had gotten used to.The biggest issue for me though, and the breaking point, is that they are horrible at communication. Since the new management/doctors, it’s been nearly impossible to get them to answer a question or return a call (or email). It’s as if they only way they will talk to you is if you find time during their limited opening hours...read full review

Jan 2023

My dogs and cat have been established at this clinic for several years. My experience with this clinic shows that they lack compassion, they lack professionalism, and they lack the knowledge and expertise required of their station. The only reason I gave 2 stars is because 1-star ratings lack credibility, and I want you to take this review seriously, and to take your pets somewhere else. For example, when my dog was in a medical emergency, in which both his vision and his life were on the line, the only thing I asked of The Family Pet, who had seen him three days earlier, was to make four outgoing calls on his behalf in order for me to schedule an emergency appointment with a specialist. That is the ONLY thing I asked of them. William at the front desk literally told me, with my dog in the middle of a medical emergency, and with my dog's vision in immediate jeopardy, "We only have the time to make one outgoing call for you. We're too busy to help." I begged. He literally said, "I can't." I said, "Please do your best," and instead of promising to do his best, he put his energy into making excuses as to why the clinic's overwhelming level of business justified his lack of compassion, abysmally poor customer service, and outright neglect of a patient experiencing a medical emergency. So, that is the kind of compassion and quality of care you can expect from this clinic: they will put more energy into justifying their lack of helpfulness than they will put into creating solutions. I should also note, my dog had seen the vet 3 days prior to this incident. He had stage 5 cancer, and the veterinarian didn't notice. She gave a dying dog a clean bill of health and a recommendation to see an ophthalmologist. So, in addition to the quality of customer service, you can also expect clinicians who confuse having a medical degree with having a certificate from the dog training academy. For the sake of your pets who deserve MUCH BETTER, please choose a better clinic.