I had a broken frunk - It wasn't opening. The service I requested was quoted at ~$800 to replace both latches.
I dropped it off without issue at 9AM, they provided a loaner car for me (newer, gray model with FSD), and they finished up at 3:15PM (~6 hours). They ended up only needing to replace one of the two latches, so I was only charged $300.
I am very pleased with the service. It felt fast & efficient, and it was done very professionally with integrity.
July 2024
i came in originally for a fuse replacement, left with a new fuse and a new issue. when leaving for first issue my front windows were rolled down, drivers side window went up, but my passenger window didnt... which i thought was odd since this never happened before i took it in. i circled back into the service center and told them my window wouldnt roll up. i had to wait another two hours and get charged $300 once again just to get some window part replaced. i honestly thought it wouldve been free considering my window was working just fine before i came in. my issue was resolved however so... read full review
July 2024
Shout out to Justin at the front desk, My charging adapter that came with the vehicle melted after a charging session. After close examination, Justin offered me a free replacement just to be safe. Hassle-free experience!
Overall a great experience
I had a broken frunk - It wasn't opening. The service I requested was quoted at ~$800 to replace both latches.
I dropped it off without issue at 9AM, they provided a loaner car for me (newer, gray model with FSD), and they finished up at 3:15PM (~6 hours). They ended up only needing to replace one of the two latches, so I was only charged $300.
I am very pleased with the service. It felt fast & efficient, and it was done very professionally with integrity.
i came in originally for a fuse replacement, left with a new fuse and a new issue. when leaving for first issue my front windows were rolled down, drivers side window went up, but my passenger window didnt... which i thought was odd since this never happened before i took it in. i circled back into the service center and told them my window wouldnt roll up. i had to wait another two hours and get charged $300 once again just to get some window part replaced. i honestly thought it wouldve been free considering my window was working just fine before i came in. my issue was resolved however so... read full review
Shout out to Justin at the front desk, My charging adapter that came with the vehicle melted after a charging session. After close examination, Justin offered me a free replacement just to be safe. Hassle-free experience!