Can’t speak on the actual care but they have the most senseless scheduling. When you book an appt they send you a confirmation that you requested an appointment. You don’t actually have an appointment until they send you a confirmation that they accepted your appt. Not sure what the point of confirming the request if it isn’t guaranteed they even accept it. Glad I waited two months for this visit.
November 2023
The visit was okay, but it wasn't great. I wouldn't go back with kids. We saw an assistant who didn't give his name, and Dr. Carlson.Some tips for the staff that may make this better for future patients (especially people with kids). Please introduce yourself when you come in so we know who you are and what your job is. Also, please describe what's going to happen at the appointment before you start so we (and the kids) know what to expect. Lastly, if you have a diagnosis or concern please wait until the end to give it to us so we can fully understand the diagnosis and aren't in the middle of trying to help wrangle a child through an exam.
August 2023
I saw Dr. Tran. He was Superbly thorough, explaining concisely every step. My best exam experience. The staff were congenial, my Intake specialist was delightful. Adjacent is Optical Solutions, where phoebe helped me choose frames & explained my insurance coverage/lenses. My only disappointment is that I have to wait 2 weeks for my new spex.
Can’t speak on the actual care but they have the most senseless scheduling. When you book an appt they send you a confirmation that you requested an appointment. You don’t actually have an appointment until they send you a confirmation that they accepted your appt. Not sure what the point of confirming the request if it isn’t guaranteed they even accept it. Glad I waited two months for this visit.
The visit was okay, but it wasn't great. I wouldn't go back with kids. We saw an assistant who didn't give his name, and Dr. Carlson.Some tips for the staff that may make this better for future patients (especially people with kids). Please introduce yourself when you come in so we know who you are and what your job is. Also, please describe what's going to happen at the appointment before you start so we (and the kids) know what to expect. Lastly, if you have a diagnosis or concern please wait until the end to give it to us so we can fully understand the diagnosis and aren't in the middle of trying to help wrangle a child through an exam.
I saw Dr. Tran. He was Superbly thorough, explaining concisely every step. My best exam experience. The staff were congenial, my Intake specialist was delightful. Adjacent is Optical Solutions, where phoebe helped me choose frames & explained my insurance coverage/lenses. My only disappointment is that I have to wait 2 weeks for my new spex.