Private Wealth Management | U.S. Bank

Jul 2024

Too little, way too late. After calling, holding, waiting, and foolishly trusting responses, the only level USBank cares about is when it affects their PUBLIC ratings? I had to fix their screw-ups myself and the financial confusions caused major issues and money on applications already in process. I will NOT be calling you with my "reference number;" you've missed that train and I have no doubt many other passengers join me deboarding at the nearest depot.

Mar 2024

I give them a one because I need to check something. The Branch Manager and a specific teller have completely forgot that customer service is is part of their job. To take a pensioner out of a hospice bed to verify existence for their paperwork. To add to an account that had to be opened due to them closing an account without providing a reason but allowing us to open a new one. The hoops they made a 87 year old go through is out of the realm of reality. The complete and total disregard for elderly and the retirees from their own organization is shameful. Please US Bank, replace them to give your customers the needed help from new, dedicated employees who know what customer service and attendance means.

Sep 2021

I've banked with USbank for years, and I have no idea why. They talked me into a high fee account promising that they would wave fees. Just realized they've been charging me fees for the last year after waving them for 9 years. Such a low integrity organization.