Lab | Kaiser Permanente Capitol Hill Campus

Oct 2024

Just allow 30-60 minutes if you need the a prescription from the pharmacy. Went to Northgate (where I was told my med was in stock), was told they don't have it and was referred to Capitol Hill and they'd call ahead and have it ready. Waited 15 minutes for my number to be called at Capitol Hill only to be told they never got the notice to fill the script. Was told to wait another twenty minutes for it to be filled. Twenty five minutes later I had to leave for another appointment. Come back an hour later and wait again for 20 minutes for my number to be called. Can't you hire more pharmacists? You are for sure collecting plenty of premiums. How many millions do you have to make til it's enough to provide a little better customer service. You are great in a lot of ways, but I dread going to the Kaiser pharmacy anywhere.

Sep 2024

I am 2 weeks post op from robotic hip replacement surgery and I feel great. My surgeon Dr. Foster Chen and his staff are very competent. Honestly I couldn't ask for a better team. They far exceeded my expectations. Before surgery I could not straighten my leg, lift my leg to get in a car or walk. Yesterday I walked one mile. I haven't walked that far in months. I have seen many hip replacements done without robotics. The recovery is so much longer than what I am experiencing with robotics. One negative factor is the scheduling. I saw several healthcare providers before I got in to see the surgeon and received a diagnosis. It seems to me that when an x-ray shows bone on bone arthritis someone needs to get the ball rolling sooner. A lot of healthcare dollars and pain and suffering could be avoided to improve the quality of care.

Sep 2024

Came to the Urgent Care when I sliced my finger on a serrated knife on a Tuesday night after 10pm. Thankfully, I know this campus so I was able to efficiently get to the Urgent Care location, but if you've never been here before, the signage is terrible and the parking lot is far from Urgent Care, so it's better if you have someone to drop you off so you don't have to walk across the mini campus. When I arrived, there was only one person at the desk who was talking to a very well appearing man (who later just left without being seen), and there was zero triage ability to speak of. So I arrived, cut finger soaking blood through a towel, and waited. And waited. I approached security and the desk a couple times. It took about 5 minutes for another person to come to the front desk, but they were logging on / setting up for so long that the other person at the desk ended up seeing me first. I ended up waiting for over 15 minutes (in an empty waiting room!) before a nurse triaged me. Once I was in a room, I was able to get seen for stitches, but I was disappointed by my medical care. Of note, I am a healthcare provider so my complaints are based on what I know my medical care should have been. First, the physician did a nerve block which did not fully numb my finger where my laceration was. The lower portion of my finger (closer to my palm) was numb, but not the tip where I was getting stitches. I flinched and told him I could feel his needle, and despite my protestations, rather than numb me more, he had me sit through the stitches feeling every single needle poke (four total) and the pulling and tugging of the suture as he tied. Second, he did not tie the sutures tightly enough. There were air knots and so my laceration did not heal together. After 8 days when the stitches were removed, there was a large visible gap /divet in the skin of my finger.