Had an appointment and they sent me to a room where they went on to forget about me for 30 minutes. Which was my entire appointment time. One of the worst customer service experiences I have had.
May 2023
I had high hopes when I learned that Nordstrom offered alterations, and my first visit was before the pandemic. However, the initial experience was not very positive. I scheduled the appointment online, and it directed me to the Will Call area in the Men's department. About 15 minutes after the Will Call staff let alterations know I was there, two women arrived. One appeared to be the manager who was training the seamstress responsible for taking my measurements. I had a sense that I might be inconveniencing the manager, and the seamstress seemed somewhat apprehensive around her. There were a couple of instances where the manager contradicted the seamstress. When... read full review
June 2022
Elena is THE BEST alterations person you will ever have! I bought a gown from the bridal suite that wasn’t exactly what I wanted, and Elena made so many beautiful alterations that it looked like an entirely different gown. We had so many fittings and I asked so many things of her, and she was always incredibly nice and patient and her work was just PERFECT! Walking down the aisle would have been a completely different experience without her. It doesn’t matter what you need altered, she can do it and you will be so happy with the results.
Had an appointment and they sent me to a room where they went on to forget about me for 30 minutes. Which was my entire appointment time. One of the worst customer service experiences I have had.
I had high hopes when I learned that Nordstrom offered alterations, and my first visit was before the pandemic. However, the initial experience was not very positive. I scheduled the appointment online, and it directed me to the Will Call area in the Men's department. About 15 minutes after the Will Call staff let alterations know I was there, two women arrived. One appeared to be the manager who was training the seamstress responsible for taking my measurements. I had a sense that I might be inconveniencing the manager, and the seamstress seemed somewhat apprehensive around her. There were a couple of instances where the manager contradicted the seamstress. When... read full review
Elena is THE BEST alterations person you will ever have! I bought a gown from the bridal suite that wasn’t exactly what I wanted, and Elena made so many beautiful alterations that it looked like an entirely different gown. We had so many fittings and I asked so many things of her, and she was always incredibly nice and patient and her work was just PERFECT! Walking down the aisle would have been a completely different experience without her. It doesn’t matter what you need altered, she can do it and you will be so happy with the results.