Nisqually Veterinary Clinic

Nisqually Veterinary Clinic, formerly known as Horse and Cart Small Animal Hospital, is a full-service animal hospital serving pet owners in Roy, Yelm, and McKenna. Known for its knowledgeable and competent staff, the clinic focuses on providing quality care while balancing cost considerations. They are praised for their proactive approach, explaining procedures and advantages of services, and providing prompt follow-up care with clear instructions. The clinic's staff is described as efficient and professional, though they may be too busy to build familiarity with all clients. They are transparent about fees, itemizing costs in estimates and avoiding pressure for unaffordable treatments. Treatment plans are individualized to meet the needs of both pets and their owners. For urgent but non-life-threatening situations, the clinic prioritizes appointments, utilizing a waitlist system for sicker pets when cancellations occur. While they do not offer after-hours or weekend appointments, the clinic's reception staff is known for its friendliness and empathy. The waiting area, however, could benefit from improvements. The large reception desk, while offering privacy for records and transactions, can sometimes make clients feel invisible due to staff conversations. Despite this, the clinic is highly regarded for its veterinary care and commitment to its patients.