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Reviews for Therapy Solutions
Add your commentTherapy Solutions
1455 Columbia Park Trail Ste 102, Richland
Directions Call Website Suggest an Edit
1455 Columbia Park Trail Ste 102, Richland
Directions Call Website Suggest an Edit
The clinical staff is caring, professional and extremely knowledgeable. The scheduling and billing department is the reason for the 3 stars. The communication back and forth is taxing - you're lucky if the phone is answered and you don't have to leave a voicemail. I was scheduled for a handful of appointments *without my input*, (or my input on dates/times/provider was ignored) and due to other appointments, work, and life I needed to cancel all of them. I communicated this via voicemail more than once, and I still received text reminders of appointments which I could not make. I called again to make sure this appt was canceled and was rudely and loudly... read full review
I just want to thank Front Desk Admin for their patience, in particular Morgan Thompson. I was upset with an old bill and she retained a patient and compassionate tone. I hope all staff members may use this as an example for the future. Mental Health is not an easy thing to address, and neither are old bills from those mental health services.
The staff and therapists here are top notch. I always thought as I aged I should hurt. Not so, you don't have to be in pain. Thank you for teaching me about my body and how to get better