About Perma Dry Waterproofing & Drainage
Perma Dry Waterproofing & Drainage is a reliable and customer-focused business, known for their outstanding customer service. They are praised for their friendly and hard-working staff, who are responsive in resolving issues. The company is described as professional and honest, with a strong sense of integrity, and they stand for fixing problems. Customers note that their systems are superior and still going strong after years, with no issues. Perma Dry upholds regular maintenance and service, ensuring systems are operating efficiently. They are accommodating and offer direct communication, apologies, and solutions when reschedules occur. The staff is respectful, takes care not to damage belongings, and completes jobs within the expected timeframe, even in challenging weather. Every employee treated customers like human beings and as the primary contact, never deferring to a spouse. Their home has been desert dry since the service.
Ryan helped us with our Insurance claim for water damage initially the insurance company was not even going to come out. They told us it wasn't covered .Ryan came out assessed the damage and cause and contacted the insurance company. They sent out an estimator who agreed with Ryan's assessment and our claim was covered in full.
The installation was done 4 years ago. The entire process was clear, straightforward and has been effective. We had one water issue that we thought might have been related to the membrane failing. Perma Dry came right out and helped us figure out what was going on. Luckily not membrane failure, but our pipes. We are really satisfied with the product and the company.
When we bought our home over 40 years ago we were surprised to find we are on a very high water table. Builder came and installed a sump pump but they didn’t do it properly. Had Perma Dry come out and correctly install a new pump. It kept our crawl space bone dry. They do need to be maintained on a probably yearly basis and we are on our 2nd pump in maybe 15 years. Sure nice to not have to worry when we have a real downpour. Reasonably priced and high quality work!