The staff at this Banfield is amazing. My poor dog has been having a lot of issues that have required a lot of vet visits lately, so we’ve sadly become regulars. They always greet us with smiles! Christy (I hope I spelled that right), specifically, at the front desk is my girl. I call so much now that she knows my phone number (embarrassing), yet she still answers every single phone call with grace, and patiently waits while I ask her my 37th question of the week. She then answers every question so calmly every single time, and if she doesn’t know the answer, she always finds it! Doctor wise, my dog has recently seen both Dr Penn and Dr Ofsthus and they have both... read full review
July 2024
I have appreciated so much of Banfield and how amazing the care is, the guidance in how to take care of my puppy at home, how pleasant staff is when you speak to them. I am so thankful everyday I have a great care program for my puppy. Thank you Banfield!
July 2024
5 out of 5 recommend this Banfield! I took my dog to the Petsmart Banfield by Walmart and they were all so mean. Everyone up front, the nurse, all of them. I have a high anxiety dog that they knew previously about and I gave her the pre appointment meds they prescribed, but they still refused to see her bc they couldn't "handle" her. Then I called Willows Pond, and they said to bring her right in. Not only did they fit her in when she wasn't scheduled with them, but they saw and treated her just fine! Caring, Compassionate, understanding and patient. Will never go anywhere else again. Thank you, Willows Pond!
The staff at this Banfield is amazing. My poor dog has been having a lot of issues that have required a lot of vet visits lately, so we’ve sadly become regulars. They always greet us with smiles! Christy (I hope I spelled that right), specifically, at the front desk is my girl. I call so much now that she knows my phone number (embarrassing), yet she still answers every single phone call with grace, and patiently waits while I ask her my 37th question of the week. She then answers every question so calmly every single time, and if she doesn’t know the answer, she always finds it! Doctor wise, my dog has recently seen both Dr Penn and Dr Ofsthus and they have both... read full review
I have appreciated so much of Banfield and how amazing the care is, the guidance in how to take care of my puppy at home, how pleasant staff is when you speak to them. I am so thankful everyday I have a great care program for my puppy. Thank you Banfield!
5 out of 5 recommend this Banfield! I took my dog to the Petsmart Banfield by Walmart and they were all so mean. Everyone up front, the nurse, all of them. I have a high anxiety dog that they knew previously about and I gave her the pre appointment meds they prescribed, but they still refused to see her bc they couldn't "handle" her. Then I called Willows Pond, and they said to bring her right in. Not only did they fit her in when she wasn't scheduled with them, but they saw and treated her just fine! Caring, Compassionate, understanding and patient. Will never go anywhere else again. Thank you, Willows Pond!