We have been using Home Instead in-home care for our mother for about the past year and a half, and I am thoroughly impressed with the exceptional service they provide. The caregivers have consistently shown kindness, patience, respect, compassion, and professionalism. They really care for our mother and provide her with wonderful personal care and companionship, assisting with meal preparation, light housekeeping, bathing, and even going for walks and outings. The caregivers proactive approach in directly communicating with us, whether to address challenging situations, share positive updates or photos of our mother has been greatly appreciated. The impact on our mother's... read full review
June 2024
When my mom needed additional help in the home, I reached out to Home Instead, expecting a "sales pitch" . Boy, was I wrong! I was pleasantly greeted by Lynn who was kind and friendly, and instantly I knew this was the agency for us. She made us feel like we were heard, and answered our many questions. On her home visit, I felt like she was a family member, she was that easy to talk to. Since that first contact, everyone we have spoken with has been attentive and quick to respond. If a caregiver is late, or called out (very rare) I am called and told of the new caregiver to be sent out. My mom was very hesitant to get in-home assistance but now she really looks... read full review
May 2024
Home Instead in Mountlake Terrace is the reason my dad is doing so well after a fall. Their response to our short-notice need was immediate - we had care in place within 24 hours! The owner, Bruce, obviously cares about families. Lynn, the intake person who came out, was a delight.The caregivers assigned to us were excellent. Timely, attentive, kind, personable and focused on providing care.These folks' hearts are in the right place and we're so very glad they were there in our time of need. We will definitely use them again if the need arises.
We have been using Home Instead in-home care for our mother for about the past year and a half, and I am thoroughly impressed with the exceptional service they provide. The caregivers have consistently shown kindness, patience, respect, compassion, and professionalism. They really care for our mother and provide her with wonderful personal care and companionship, assisting with meal preparation, light housekeeping, bathing, and even going for walks and outings. The caregivers proactive approach in directly communicating with us, whether to address challenging situations, share positive updates or photos of our mother has been greatly appreciated. The impact on our mother's... read full review
When my mom needed additional help in the home, I reached out to Home Instead, expecting a "sales pitch" . Boy, was I wrong! I was pleasantly greeted by Lynn who was kind and friendly, and instantly I knew this was the agency for us. She made us feel like we were heard, and answered our many questions. On her home visit, I felt like she was a family member, she was that easy to talk to. Since that first contact, everyone we have spoken with has been attentive and quick to respond. If a caregiver is late, or called out (very rare) I am called and told of the new caregiver to be sent out. My mom was very hesitant to get in-home assistance but now she really looks... read full review
Home Instead in Mountlake Terrace is the reason my dad is doing so well after a fall. Their response to our short-notice need was immediate - we had care in place within 24 hours! The owner, Bruce, obviously cares about families. Lynn, the intake person who came out, was a delight.The caregivers assigned to us were excellent. Timely, attentive, kind, personable and focused on providing care.These folks' hearts are in the right place and we're so very glad they were there in our time of need. We will definitely use them again if the need arises.