Kaiser Permanente: Jones Marthlyn MD

Apr 2023

This is the location I visit for PCP, lab tests, and the pharmacy. They have automated their check in process now which is better. My experience with KP was in a serious car accident two years ago and had over 60 appointments over a year and a half of recovery. I saw my PCP regularly, her nurse when she was not available, neurologists, orthopedic specialists, physical therapy, counseling, ER, dozens of tests and x-rays. There were reminder phone calls, follow up emails, charts updated immediately even though I had to visit different centers for specialists everything was there and easy to access, for me and everyone working at KP. This was a really hard time for me because of a major head injury too so they really made it easy for me to navigate. I was also hospitalized outside the US as well and they were easy to work with and even called several times to check in with my friends to see if I had everything I needed. I had a huge bill that was covered without causing further stress to a very difficult situation. I really don't have a single complaint about KP. I think it's the best network I've ever been a part of (9 years!).

Jul 2022

This review is for the pharmacy. I have had great service with the pharmacy techs. I had a few prescriptions that needed to be transferred and I needed them quickly. They were very kind and all was completed as quickly as possible. Kudos to the KP pharmacy team.

Nov 2020

I am new to the clinic and visited this morning for lab work and immunizations, bringing the appropriate paperwork. I was greeted at the door for COVID screening which was quick and efficient. I went to the registration desk and the woman at the counter was friendly and professional. I went to the injection/vaccine area and was quickly helped by a friendly and professional LPN. She offered me choices and gave me instructions in post vaccine care, as well as reminded me of recommendations for care due in my record. I went to the lab and was helped by a friendly and very competent phlebotomist. It was a very pleasant and efficient visit overall, and I am puzzled by the all the negative reviews. I can't really think how my experience could have been better.