We went to Emerald Installation for new carpet and laminate flooring based on their 5 star reviews and boy those reviews were right. They are fantastic!! We shopped around and were under whelmed by other places. A competitor's estimate stated that carpet seams will show! Natasha assured us that the would not happen with Emerald and she was right. Everyone there was kind and patient with us as we took awhile to figure out what we wanted. They went to extreme lengths to make sure we were happy. If you want excellent service with a excellent result, Emerald Installation is the place to go. If I could rate them higher than 5 stars I would!!!
February 2023
This is our second experience with Emerald and they never disappoint. Their customer care and communication were excellent. We were delayed by wrong items delivered, snow, and other variables but they communicated each step of the way and ensured quality work. We asked for carpet tear out and both laminate and tile work. All is beautiful. What a great, attentive team. My only criticism/exception to above would be the subcontractors who did the master bathroom tile. They blocked all access to our bedroom and clothing and set up their tile cutter in the bedroom. They left everything overnight and we had to sleep elsewhere. Everything was carefully protected with coverings... read full review
June 2022
Emerald had a difficult time sourcing the materials need for our home, but didn't stop looking! It took a bit of time, but Emerald did a nice job of upgrading our 110 year old house, with nothing square or level. Alex, their installer, did a very good job making everything fit, though he was hampered by working alone.I would use them again, and recommend them to anyone else who is looking for flooring.M McCann
We went to Emerald Installation for new carpet and laminate flooring based on their 5 star reviews and boy those reviews were right. They are fantastic!! We shopped around and were under whelmed by other places. A competitor's estimate stated that carpet seams will show! Natasha assured us that the would not happen with Emerald and she was right. Everyone there was kind and patient with us as we took awhile to figure out what we wanted. They went to extreme lengths to make sure we were happy. If you want excellent service with a excellent result, Emerald Installation is the place to go. If I could rate them higher than 5 stars I would!!!
This is our second experience with Emerald and they never disappoint. Their customer care and communication were excellent. We were delayed by wrong items delivered, snow, and other variables but they communicated each step of the way and ensured quality work. We asked for carpet tear out and both laminate and tile work. All is beautiful. What a great, attentive team. My only criticism/exception to above would be the subcontractors who did the master bathroom tile. They blocked all access to our bedroom and clothing and set up their tile cutter in the bedroom. They left everything overnight and we had to sleep elsewhere. Everything was carefully protected with coverings... read full review
Emerald had a difficult time sourcing the materials need for our home, but didn't stop looking! It took a bit of time, but Emerald did a nice job of upgrading our 110 year old house, with nothing square or level. Alex, their installer, did a very good job making everything fit, though he was hampered by working alone.I would use them again, and recommend them to anyone else who is looking for flooring.M McCann