About Ulta Beauty
Ulta Beauty is the largest beauty retailer in the US, offering over 25,000 products from 500 brands. The store provides a wide range of products, including cosmetics, fragrance, body, skin, and hair care, as well as exclusive brands like Kylie Cosmetics and Olaplex. Conscious Beauty at Ulta Beauty offers vegan, clean ingredient, cruelty-free, and sustainable packaging options. The Salon at Ulta Beauty provides hair, skin, makeup, brow services, and ear piercing, with online booking available. Some customers have reported exceptional customer service, with helpful staff providing excellent recommendations. However, others have had negative experiences with staff, citing pushy sales tactics and rudeness. Overall, Ulta Beauty offers a vast selection of products, but customer service can be hit or miss.
I came in to grab makeup for work- I work retail, with 10-12 hour shifts. I came in after getting my eyebrows and lip waxed (so red and splotchy). I have a hard time with foundation matching as I am really pale, with a yellow to red undertone depending on the light. I’m also 30, and work up close with clients under bright lights. Vania helped me and I gave her a challenge finding the right foundation color. She respected when I originally stated I’d like a low to mid price range product, but after we struggled to find a formulation and color match, she helped me settle on the right product despite it being the next level of where we originally started. She helped...read full review
Really nice store. Very helpful employees. I enjoy coming into this store for all my beauty needs. The employees make it such a great experience. This time I only came in for shampoo and conditioner for my husband and I, but was thinking about how much I’ve been wanting a new foundation that isn’t dewy. I asked the employee behind the counter if they carried ‘wet n wild’, she told me “no, I’m sorry.” But was very quick to help me finding something different. Her name was Andrea, 10 out of 10, go to her for all makeup needs. She knew my color match immediately, didn’t need to second guess herself. She asked me questions about what I’m looking for and...read full review
Usually, I have a hard time with getting good recommendations at ulta. It seems like an issue with every ulta out there state to state. However, this past visit at the lake Stevens ulta, I was met with incredible customer service and some killer recommendations. From the hair products to make up I honestly love everything she suggested. I'm disappointed I forget her name because she was such a lovely person but on my next visit I will be looking to see if she's there so I can update this review as well as give her some praise to management.