Veterinarians in Lacey

“Prior to appointment: I requested an appointment and completed the physical history survey all through their website. It took a couple weeks to get a call back. The website communicates that they process appointment requests in the order of when received, so when they call, I recommend not missing the call or getting back to them ASAP.<br><br>Scheduling: this was straight forward, they call and you hash out scheduling. Leading up to the appointment many reminders were sent, via email and text, according to my preferences selected when I did the online survey.<br><br>Appointment: in my case, with what I wanted out of this appointment for my dog, i’m extremely satisfied. The provider did a thorough review before determining what medications to prescribe, they checked in with me throughout the assessment to ask questions about my dogs history as well as to answer any questions I had or to clarify things I wasn’t understanding. Once the provider completed their portion I was informed of their findings and the discharge plan.<br><br>Post-appointment: once payment was handled I opted to receive the receipt via email, they provided a printed copy of the discharge plan and one was emailed as well.<br><br>**Solid communication throughout, friendly staff, and informative regarding my dog’s issues.“

“All in all, this is a great clinic that works hard to accommodate their clients' and pets' needs. In addition, we LOVE Dr. Hook.“

“Heather is a great equine vet! She is knowlegable and concise. If she feels an issue is outside of her area of expertise she is connected and will refer out to a specialist readily. Highly recommend!“

“Love the atmosphere here, front desk staff is very knowledgeable and friendly. Our vet is very good with our pets and treats them like their own.“

“The doctors listen and show great empathy to both your pet and you. They do not recommend procedures that they feel are unwarranted. I thought my dog was overdue for a dental cleaning, but I sighed with relief when the doctor said, "Not yet. Clara's teeth and gums look great!"“