Sears Heating and Air Conditioning

Jul 2024

if i could give a zero i would. my mother booked a appointment and we got our confirmation email but nobody showed up. they didn’t even bother to call to inform us that they weren’t coming to the scheduled appointment. we called them, and the told us that they “over booked.” they obviously don’t care about their customers and i wouldn’t recommend

Feb 2021

Please with the service she our compressor went out on our frig. It was covered on warranty and lucky for us the tech had just 1 compressor left in the truck. The tech arrived within 4 1/2 hours of me scheduling appointment and in less than 2 hrs he checked it all out, replaced the compressor and refrigerant and while waiting vacuumed out my coils while the cover was off. I am not pleased with Sears Kenmore brand knowing they have same defective compressor built by LG in all their Kenmore Elite models specifically those models begins with #795, but LG wouldn't allow Kenmore labeled models to be entered into the class action lawsuit against LG for same failed compressor which LG Provided and placed into Kenmore models for Sears . Had they been I might have recovered more in a claim along with not paying labor and gotten some or all of the $500 worth of drug/freezer food lost in the week were gone that the compressor went out. We were luck our frig was only 4 years old, otherwise it may have been more expensive to upgrade the computer board for the replacement compressor. The replacement compressor is only has a 90 day warranty whereas the original one had 10Year warranty on compressor. Do your research before you buy another Kenmore frig and compare repair and longevity rating with other manufacturers.

Dec 2018

The service I have received from Sears was the worst from any vendor ever in my 52 years. I purchased a top of the line professional model microwave for nearly a $1000. When it was delivered and installed, it was damaged. After many calls and transfers to people in the Philippines, and an offer from sears to discount the unit $300 rather than replacing it with an undamaged unit, I got them to send a new microwave. When the delivery team arrived and went to install the unit, it too was damage. Third times a charm right...NOT. After almost a month of trying to connect with Sears, the installer talked to someone and got them to send a replacement unit...but wait, only the delivery...no installation. Again after many calls through the Philippines, the person told me I would have to hire someone to pick up the damaged unit and haul it away after the new one is installed. Sears sucks, don't think you can talk to American that might give a shit...cant get through the automated call system to a human that speaks English. Never will I again purchase a thing from Sears. They absolutely suck...no wonder they are barely hanging on.