Pro Desk at The Home Depot

Jan 2023

well, everyone seems to complain about these giant Hardware stores, but after a few inquires we came across Thomas that helped us Senior's with filters for our refrigerator we bought there years ago...And he explained the difference between the cheap one's that other stores sell and the one's that were the best, Thank You Thomas as you are a man with a mission to really help senior's getting the help they need in these crazy times..... Sincerely, D & A

Mar 2022

I needed to visit this Home Depot to duplicate a few important keys of mine, and after some browsing around I found the section with the key machine. In the past, I've had to track down a nearby employee for help and ask if they had a moment. This time, a man named Lee quickly saw that I could use some assistance. I didn't need to hunt anyone down or fiddle around like an idiot before he politely offered a bit of aid. Lee was very easy to talk to. He patiently and effectively explained to me how the machine worked, showed me what types of key shapes I needed for my various duplicates, gave me advice in case I ever lose my keys, and even recommended a few places I could visit next once my old Toyota key couldn't work with their machine. Lee was everything you could ask for in an employee, coming from a very inexperienced customer. He didn't make me feel d*** or rushed, was very knowledgeable in answering my questions, and sincerely made me feel a hundred times more welcome. Thanks to his help and his awesome attitude, it's easy to say I'll be recommending this place in the future to friends and colleagues alike.

Jun 2021

We had a wonderful experience working with Taylor at the Gig Harbor Home Depot over the weekend, as she expertly guided us through the process of buying a new washer and dryer. She was knowledgeable, efficient, and engaging, and she had us through the process very quickly, including offering us a fantastic financing option. We could not have asked for a better buying process. The reason this is a 4 star rating and not a 5 star rating is that this location has clear signage about safety protocols related to the pandemic, but it's staff do not seem to be enforcing any of them. In fact, approximately 50% of the people we saw in the store were not wearing masks or socially distancing, even when interacting with staff. Until we reach higher vaccination numbers in this area, it seems irresponsible to merely post signage about safety protocols with no intention of adhering to them.