Terrible customer service this guy is old. in my opinion shouldn't even be practicing. Office is terrible at communicating. He told me during my visit he mostly sees children and it wasn't worth it for him to invest in the equipment he would need to give me a proper evaluation. So he had to refer me to another doctor. Whoever does his billing is so brainwashed about what their policies are that she wouldn't even stop to listen and instead just kept reading me their paper over and over again whatever the small print says. Save yourself a trip and frustration and go to somebody else.
October 2016
Dr.Shelly is the only eye doctor I trust with my son's vision. He could teach a class on bedside manners! My son love's to go see the pig and see the Doctor. He saved my son from having eye surgery. This was after going to another eye dr. And being told he's ok. If you child is flipping numbers around or doesn't want to read it may be because he or she needs to see a good children's eye dr. I hope he doesn't retire soon. If your looking for a fancy website your out of luck. In case you didn't know the Dr. pays for all of this. Personally don't care because he is pure gold. He is one of two Pediatric Eye Doctor's in the state.... read full review
May 2016
Doc was great. Problem is the need to join the 21st century. How bout a website and the ability to pay online. Pay by mail or check is just not realistic anymore. If you cannot determine what the payment is going to be while we are there and you offer no way to pay you, then maybe you need to stop expecting to get paid, or get with the rest of the world. The response of "you will need to just bring in the payment then" is unacceptable.
Terrible customer service this guy is old. in my opinion shouldn't even be practicing. Office is terrible at communicating. He told me during my visit he mostly sees children and it wasn't worth it for him to invest in the equipment he would need to give me a proper evaluation. So he had to refer me to another doctor. Whoever does his billing is so brainwashed about what their policies are that she wouldn't even stop to listen and instead just kept reading me their paper over and over again whatever the small print says. Save yourself a trip and frustration and go to somebody else.
Dr.Shelly is the only eye doctor I trust with my son's vision. He could teach a class on bedside manners! My son love's to go see the pig and see the Doctor. He saved my son from having eye surgery. This was after going to another eye dr. And being told he's ok. If you child is flipping numbers around or doesn't want to read it may be because he or she needs to see a good children's eye dr. I hope he doesn't retire soon. If your looking for a fancy website your out of luck. In case you didn't know the Dr. pays for all of this. Personally don't care because he is pure gold. He is one of two Pediatric Eye Doctor's in the state.... read full review
Doc was great. Problem is the need to join the 21st century. How bout a website and the ability to pay online. Pay by mail or check is just not realistic anymore. If you cannot determine what the payment is going to be while we are there and you offer no way to pay you, then maybe you need to stop expecting to get paid, or get with the rest of the world. The response of "you will need to just bring in the payment then" is unacceptable.