Perma Dry Waterproofing

Jun 2024

I hired Permadry back in 2015 to design and install a drain system in my basement. Our home has a problem with underground water flowing down from Somerset through our yard towards Coal Creek. After several years, two pipes became clogged with ivy roots seeking moisture in the dry months of the year. So we called Permadry to come over to clear the drains with water jetting. The man who arrived to the job was named Aspen, and he spend over 4 1/2 hours working on clearing the pipes and scoping them with a camera snake to make sure the lines were clear. Aspen worked constantly and cheerfully the entire time and really went above and beyond for us, all for a flat fee that was reasonable and affordable. When I tried to tip him as he finished he politely refused, telling me that wasn't necessary. He was truly and classy guy and I'm grateful to him and very glad I called Permadry.

Mar 2024

Perma Dry has been servicing our sump pump for years. We recently had what I thought was an issue with our sump pump. Ryan immediately recognized the issue and worked on making a fix that allowed this to drain properly. Ryan worked through the evening and I really appreciated his dedication and adaptability to solve the issue to no fault of the original design. They stand behind their warranty and their service has continued to be a shining example of how a company stands behind their warranty.

Dec 2023

This is a strong company as evidenced by the other reviews here. We have had a pretty good experience working with them. I had to take out 2 stars as we are still finishing up the project, and did run into issues which is why i didn't give them a full 4 star just yet. I'll have to update my review once the project is complete to rate them completely. This is just our experience and i wanted to share as yelp reviews have always helped me get a better picture of a business and what to expect. We had recently bought a house and in Dec/January found water leaking into our finished basement guest bedroom - soaking up the carpet. Pulling back the carpet ourselves we had few inches of water at the edges of the outward facing walls pooling in one corner. All our downspouts feed into a drainage system and directly into the sewer, so that was ruled out. Weird part here was that the previous owners had left us a note saying that the downspout/perimeter drainage work had been done by Permadry, but permadry had no record of it when we called them. We mentioned the information we had and found that is was done by someone who apparently used to work for Permadry at one point as an estimator but no longer was in their employ as they had problems with him taking on contracts on his own. We had Aaron from Permadry come in to diagnose our issue, and were advised to take down all the drywall in the finished bedroom. We hired STS Construction(refer sep3erate review) for all the interior work. Aaron was friendly and great to work with. He came by a second time after the drywall removal to take a look and give us an estimate. And then a third time as we had more questions and wanted to weigh our options of gravity drain vs sump pump with him. The issue had been diagnosed as rising ground water. Permadry's crew came in for a full day and finished the concrete drilling, installing of drain and pouring back the concrete. This was a professional job with plastic sheets put up to keep the dust away from the rest of the house. Octavio was the friendly foreman we had on the job. This was done around Feb 20 time frame and we had no complaints. As a reviewer mentioned, their office staff are not very efficient, so making a payment, and getting the contract etc were a little difficult. These might have improved since. The contractor then came back in to finish up the walls, paint, lay back the carpet and bath tile etc. This was completed in early March. First week of April, we found the edges of the carpet soaked once again in the room and called Permadry. We had some issues getting hold of someone to talk to and getting them to hear us out. Understandably it was very upsetting to start back at square one after all the money and time spent. To their credit and after multiple phone calls - Jack Calvo the owner eventually did come to see our house to look at the issue in person in mid April. He was polite, friendly and reassured us. There might be more diagnosis needed and removal of the new drywall as well take another look. We are still waiting on trying to get fit into their schedule again for either diagnosis of the issue or the work to fix it. This is the harrowing part as we have already paid for the previous work and aren't new customers anymore. Its currently been almost 2 months since we got in touch with them about the recurrence of the leak- so we ware waiting for them to come back and fix it for good. soon. I understand that these things happen and dont hold it against them as i dont know enough about drainage/waterproofing and trust the experts to take care of it. However, i do expect them to fix the issue confidently and permanently.I dont mind a bit of waiting, but its getting very long, making a 1 month project stretch to almost 5!!!! I am confident they will follow up on their guarantee, i wish it would be more timely and that they had better scheduling and communication to back that. They did follow up on their guarantees and fix the issue. But we still had to bear the burden of the cost of redoing the new drywall, ne