“Ok it has been a year since I have WSB installed a heat pump for us. There were some hiccups during the process yet the project manager Leslie handled them gracefully. It is also impressive how proactive and responsive Leslie was; she abided by her word, made extra effort to correct things up, and tried her best in resolving issues and answering questions. It is also deserved to be noted that their installation crew was very efficient and organized.
I wished that the rest of the WSB employees could look up to Leslie and learn from her working ethnics, which takes a big role in showing attention and care to customers. Her persistence in seeking a satisfied solution rather than to ignore the problem or compromise has made her service to the next level.“
“Hudy just completed a replumbing of our pump sum system buried in the crawl space. Solid bid. Work done by the most friendly and professional people. This great performance follows many small jobs over several years. Always friendly and reasonable work!“
“Fast, friendly and knowledgeable service! I would absolutely contact Shane again for any plumbing services.“
“We had a drainage issue and new pipe line solution was only vendor who inspected throughly, provided reasonable quote and fixed it promptly. They are very responsive, communicative, always on time and earnest. I really appreciate Kenny and Sam for their quality of work!“
“Dan was super! Friendly, knowledgeable, and honest. We will use Gibson Plumbing again! Thanks again, Dan!^_^“
“I have used All Hi-Tech Heating and Air Conditioning for over 5 years. My experience is that they are incredibly quick to respond, and are incredibly thorough, explain what's happening, offer recommendations that are affordable. They are personable and truly a joy to work with. I'd highly recommend them over and over again for both heating, cooling and 'nest' issues! I am so grateful for their business.“
“We recently purchased a 25 year old condo and wouldn't you know it, the first cold weekend of the year we fired up the furnace and it worked for around 6 hours before failing. The unit had a cracked heat exchanger. The furnace & AC needed to be replaced as they were very much on their last legs, and we asked 5 companies to provide us a bid. Actually, we asked 15 companies, but 10 different HVAC companies refused to give us a bid either because A) we were in a condo complex (they won't work in condos), or B) we were in Kirkland (some of them don't like working with the Kirkland building Dept.) We don't understand either of these issues as the furnace is attached directly to our unit, and Kirkland has been super easy to work with on the remodel we just did.New Heating & Cooling wasn't just the lowest priced bid, they were one of only two companies that actually designed the system to really fit correctly into our condo unit setup leveraging and utilizing existing copper runs, existing electrical, etc. where appropriate. We signed the quote on a Friday night, and they were installing the following Tuesday morning. The did a complete removal and replacement of the furnace, coil, A/C compressor, fixed an issue in our ducting, and had us up & running in a couple days. The communicated proactively and professionally the entire time. The project was executed on time, and 100% on budget with the estimate.Big time compliments to the entire team there (Marvin, Scott, Tess, etc.)Services: Heating system installation“
“I've dealt with RMR a couple times and every time we received nothing but stellar service. The first time was a to troubleshoot why we were all of a sudden running out of hot water very quickly. It ended up being a setting on the water heater. Hayes was amazing, definitely went above an beyond to help us and resolve the issue. The second time was to service our A/C and Furnace. I dealt with Hayes again (we live down the street). He came, serviced the units and redid the protection on the exterior tubing to the A/C unit. They're just a fantastic company. They provide excellent customer service and their pricing is amazing. They'll always be our go to for HVAC needs. They'll also be who we recommend to all our friends and family! Thank you!!!“