Dr. Jason L. Hilde, DDS

Nov 2024

Office is more about money than care. Used car sales feel, had to repeatedly tell them that we didn't want a procedure done, we didn't have the money, they kept lowering the amount we needed to pay....They charged us money AFTER the insurance already paid them, took weeks to get our money back. I do NOT recommend anyone go there and if you do, watch their billing practices and check your claims, I am sure they would have kept every penny until I asked for it back.

Jul 2024

Don't go if you value quality Customer Service! I asked for my x-rays to be forwarded to another office. I filled out the proper forms and sent them in. A week later I find out my information still had not been forwarded. I phoned Hilde and reception told me they did indeed get my forms. I was told she would do it and I said I didn't understand why the delay when it was literally just and email. Reception immediately was short with me with zero apology or reason why the delay, then she abruptly said she'd do it and hung up on me.

May 2024

I had to get my wisdom tooth pulled and my regular dentist called to reschedule for another 2 weeks out. I called all over and came across this place, who said they could get me in on the upcoming Saturday, which was only 3 days away. I told them I had insurance and gave them my information. When I got to my appointment, I was charged a $50 fee for an "emergency" visit. I was not told this when I made the appointment. I asked them."How was this an emergency if I had to schedule an appointment 3 days out?" They just said it was their policy. When I got back to the room, they took xrays and this is when I was told that they weren't going to pull my tooth and it was just an exam. I explained to them that I was told they would pull the tooth. After some debate, they agreed to pull it. Before they did any work, they told me that I would have to cover the full thing, which was another $470. My girlfriend, who was in the room with me, specifically asked if I would be refunded the money as soon as my insurance was verified. My girlfriend asked this question twice and 3 different people said yes I let them pull the tooth.i called Monday morning, like they told me to do, and the lady told me that my insurance was verified but they would not refund my money. They would only refund it after my insurance paid it. Now mind you, I gave up my rent money for this! What is the point if verifying my insurance if they are already paid in full.?