EvergreenHealth Primary Care - Lakeshore Bothell

Feb 2024

I used to have nothing but 5 star experiences when Dr. Wilson and Stacie (ARNP) were there. Since Dr. Wilson retired and Stacie left, I have had several poor experiences. Laura Paulson, ARNP did not listen to my concerns, her bedside manner was robot-like with poor eye contact, and she documented incorrect information in my chart. She labeled me as anxious and obese. I am not anxious or obese (my BMI has never been 30 or more). Who wants to be falsely labeled as fat and crazy? Anxiety was not discussed and if she felt concerned about me experiencing anxiety, why did she not ask questions or offer support? Dr. Ramadas if very nice, but she prescribed my child iron supplements when her iron levels were 3X the upper limit (not low) but not absorbing. Fortunately, I read the lab results and did not give her any iron that was prescribed. Adding iron could've pushed my child into a disease state called hemachromatosis. Scary. I had to make another appointment to request a hematology consult. Dr. Boboc is also very nice and seemed to listen during my appointment for low back pain follow up. She documented my chief complaint/purpose of visit as something else. When I requested she correct the purpose of my visit, she refused. I'm not OK with providers making up problems for me or putting words in my mouth. The above three providers have wasted my time, money, and with 2 of the 3 they caused more (rather than solving) problems. I gave 2 starts because I've had good experiences with some of the other Lakeshore Clinic providers: Dr. Lee, Dr. Leonardo, Dr. Leonardo, Dr. Higginbotham, and Dr. Eckart Sad that I can't universally trust all the providers to provide good care. I can't afford the time or money for poor care.

Nov 2023

The lab techs are absolutely out of control at this location. These lab technicians are completely incompetent and out of control. Do no take your elderly parents to this location if you want quality care.

Nov 2022

I love my Dr here, Dr. Higginbotham. However the call in support process is a disaster. Dropped calls, poor follow-up, and you really can't depend on them. My initial appointment scheduled on the phone was for 3 months out. When I arrived the appointment wasn't even in the system. Recently I need a blood test order faxed to a local lab. This took over a week and they still did not send it after Dr. H wrote the order. The Evergreen lady on the phone threatened to drop my call and reminded me that calls were recorded and the Doctor would hear the call. All I had done was expressed concern that after 4 calls I still needed someone to fax my order, and I was requesting a call back to confirm. Sadly, though I really like my Doctor, if I can't get to him through a very poor support system at Evergreen Bothell, I need to look for a new Primary Care Physician. I hope someone from Evergreen reads this.