EvergreenHealth Primary Care - Lakeshore Bothell

Feb 2024

I used to have nothing but 5 star experiences when Dr. Wilson and Stacie (ARNP) were there. Since Dr. Wilson retired and Stacie left, I have had several poor experiences. Laura Paulson, ARNP did not listen to my concerns, her bedside manner was robot-like with poor eye contact, and she documented incorrect information in my chart. She labeled me as anxious and obese. I am not anxious or obese (my BMI has never been 30 or more). Who wants to be falsely labeled as fat and crazy? Anxiety was not discussed and if she felt concerned about me experiencing anxiety, why did she not ask questions or offer support? Dr. Ramadas if very nice, but she prescribed my child iron supplements when her iron levels were 3X the upper limit (not low) but not absorbing. Fortunately, I read the lab results and did not give her any iron that was prescribed. Adding iron could've pushed my child into a disease state called hemachromatosis. Scary. I had to make another appointment to request a hematology consult. Dr. Boboc is also very nice and seemed to listen during my appointment for low back pain follow up. She documented my chief complaint/purpose of visit as something else. When I requested she correct the purpose of my visit, she refused. I'm not OK with providers making up problems for me or putting words in my mouth. The above three providers have wasted my time, money, and with 2 of the 3 they caused more (rather than solving) problems. I gave 2 starts because I've had good experiences with some of the other Lakeshore Clinic providers: Dr. Lee, Dr. Leonardo, Dr. Leonardo, Dr. Higginbotham, and Dr. Eckart Sad that I can't universally trust all the providers to provide good care. I can't afford the time or money for poor care.

Feb 2024

I love Dr. Herron and the staff at their clinics. My love for Evergreen Health as a whole is gone. Since the pandemic things went downhill fast and remained there.

To see my amazing PCP I must wait 3.5 months or more. When I do see him referrals don't always go out. Two referrals were not sent this last visit. One internal referral still has not called me after more than a month.

Because it takes weeks to months to see a provider at their primary care clinic patients are forced to use Urgent Care for typical office visit care.

Now Evergreen Health is playing hard ball with my insurance company despite the level of care tanking over the last few years....read full review

Oct 2023

Just had a physical on a Saturday morning so I could get a blood draw immediately after so I only have to fast over night. Turns out evergreen has decided not to offer blood draws on Saturday anymore and didn't bother to let anyone know so for those that work for a living have to fast all day long to be able to get a blood draw during the week. This is inconvenient for most people.