I've been a patient of this establishment for several years. Last year, we were on vacation in Oregon when suddenly, one of my eyes half filled up with Blood. I tried calling the office, to no avail since the person who answered the phone couldn't help me but said I would get a call back. I didn't. I sent an email using their site and sent a photo of my eye, no response - ever! The next time I visited for my regular followup, I explained what had happened and Dr Coday just said, yea, we've been having trouble. This weekend I started getting an annoying feeling in my left eye. I tried using drops for a couple of days but the pain was getting worse and... read full review
September 2024
Very disappointing and unprofessional experience I recently experienced with Overlake Eye Care, where I have gone for the last 20 years. I have been followed by Dr. Bosland (original principal) to Dr's. Barry, Prothero and lastly Dr. Boparai. I went to the clinic for a 6-month Glacoma follow-up on Aug. 26th and found the clinic was closed for an administrative day. Upon entering I was told I had no appt and had been notified. I told the front desk that I had not been notified of the appt. cancellation via text or otherwise and also was told Dr. Boparai was no longer there, which they said communication was sent out that I never received. I reached out to 2 other... read full review
May 2024
Sadly, this place has really gone downhill. I referred my partner here in August 2023 and we both went in for routine eye exams and prescription renewals for our eye glasses and contact lenses. I don't have vision insurance and paid for my services 100% out of pocket in full which was about $400. I noticed at the time that the service was extremely slow compared to prior years. 9 months later I just received a bill in the mail for an additional $90 from my August 2023 appointment. It is now May 2024. I called the office and a representative really gave me no explanation other than I needed to pay it as it was for my contact lens prescription. Why am I being billed... read full review
I've been a patient of this establishment for several years. Last year, we were on vacation in Oregon when suddenly, one of my eyes half filled up with Blood. I tried calling the office, to no avail since the person who answered the phone couldn't help me but said I would get a call back. I didn't. I sent an email using their site and sent a photo of my eye, no response - ever! The next time I visited for my regular followup, I explained what had happened and Dr Coday just said, yea, we've been having trouble. This weekend I started getting an annoying feeling in my left eye. I tried using drops for a couple of days but the pain was getting worse and... read full review
Very disappointing and unprofessional experience I recently experienced with Overlake Eye Care, where I have gone for the last 20 years. I have been followed by Dr. Bosland (original principal) to Dr's. Barry, Prothero and lastly Dr. Boparai. I went to the clinic for a 6-month Glacoma follow-up on Aug. 26th and found the clinic was closed for an administrative day. Upon entering I was told I had no appt and had been notified. I told the front desk that I had not been notified of the appt. cancellation via text or otherwise and also was told Dr. Boparai was no longer there, which they said communication was sent out that I never received. I reached out to 2 other... read full review
Sadly, this place has really gone downhill. I referred my partner here in August 2023 and we both went in for routine eye exams and prescription renewals for our eye glasses and contact lenses. I don't have vision insurance and paid for my services 100% out of pocket in full which was about $400. I noticed at the time that the service was extremely slow compared to prior years. 9 months later I just received a bill in the mail for an additional $90 from my August 2023 appointment. It is now May 2024. I called the office and a representative really gave me no explanation other than I needed to pay it as it was for my contact lens prescription. Why am I being billed... read full review