William J. Prothero, OD

Sep 2024

I've been a patient of this establishment for several years. Last year, we were on vacation in Oregon when suddenly, one of my eyes half filled up with Blood. I tried calling the office, to no avail since the person who answered the phone couldn't help me but said I would get a call back. I didn't. I sent an email using their site and sent a photo of my eye, no response - ever! The next time I visited for my regular followup, I explained what had happened and Dr Coday just said, yea, we've been having trouble. This weekend I started getting an annoying feeling in my left eye. I tried using drops for a couple of days but the pain was getting worse and my eyelid was turning red. I called the office, explained my problem and the young man said the earliest they could see my was October 9th!!! I explained that the pain was getting worse and I needed to see someone now. He put me on hold and eventually got back claiming that he couldn't get hold of the person he needed to talk to but that someone would get back to me. It's now the middle of the next day (more than 24hrs later) and still no one has responded. As an alternative, I contacted my Primary Care Physician, sent a photo of the white pimple inside my eyelid and his nurse diagnosed it as a sty and said to use warm compresses. Fortunately, it has started to clear up; no thanks to Overlake Eye "We Don't CARE About You". I am done with this operation and will find a professional eye care operation elsewhere.

Sep 2024

Very disappointing and unprofessional experience I recently experienced with Overlake Eye Care, where I have gone for the last 20 years. I have been followed by Dr. Bosland (original principal) to Dr's. Barry, Prothero and lastly Dr. Boparai. I went to the clinic for a 6-month Glacoma follow-up on Aug. 26th and found the clinic was closed for an administrative day. Upon entering I was told I had no appt and had been notified. I told the front desk that I had not been notified of the appt. cancellation via text or otherwise and also was told Dr. Boparai was no longer there, which they said communication was sent out that I never received. I reached out to 2 other family members, both in different households, that have gone to this clinic for over 20 years and they were not advised that Dr. Boparai (their attending optometrist as well) had left Overlake Eye Care. Very upsetting but I have found and am seeing Dr. Boparai at Airis Eye luckily!

May 2024

Sadly, this place has really gone downhill. I referred my partner here in August 2023 and we both went in for routine eye exams and prescription renewals for our eye glasses and contact lenses. I don't have vision insurance and paid for my services 100% out of pocket in full which was about $400. I noticed at the time that the service was extremely slow compared to prior years. 9 months later I just received a bill in the mail for an additional $90 from my August 2023 appointment. It is now May 2024. I called the office and a representative really gave me no explanation other than I needed to pay it as it was for my contact lens prescription. Why am I being billed for this 9 months later? Clearly someone there dropped the ball. The representative told me that sometimes billing and insurance takes a while. I had to remind her that I don't have insurance and paid for this again entirely out of pocket. (Note: I left a very detailed voicemail asking them to look into my billing and what happened with my account 5 hours before receiving a call back). I feel that clearly this was a (very embarrassing) error on their part. They should have either waived this, or taken the extra step of calling or emailing me prior to issuing the bill to explain what happened and apologize. This is just so tacky. I won't be returning here or referring anymore business to this office. They are very disorganized and not being managed properly. I no longer trust them. If you're reading this, just go elsewhere.