Justin has been nothing but incredibly helpful. So much more personal experience than I had with my BMW and also the folks here always have the biggest smiles. Absolutely all around 10/10 service.
December 2023
In today's age it's hard to find companies who actually care about their customers. Most of the time I'm met with endless call waiting, robots that just keep going around in circles, or a support team who don't care at all.
Rivian is breaking that mold. As soon as I call or walk in I'm met with a human who listens to my challenge and then directs me in the right solution or solves the difficulty right then and there. I'm a recent R1S owner and have faced a few issues here and there with my new vehicle. Minor things really such as a defective cross bar and a trim piece that missed a screw. Instead of being told "I can't... read full review
July 2023
Friendly staff - they're super busy delivering vehicles, but everyone is helpful and friendly. I had my car in for service and they had everything resolved in less than 48 hours. Wow!!! 5/5 stars! Best vehicle I have ever driven. Lovely delivery experience.
Justin has been nothing but incredibly helpful. So much more personal experience than I had with my BMW and also the folks here always have the biggest smiles. Absolutely all around 10/10 service.
In today's age it's hard to find companies who actually care about their customers. Most of the time I'm met with endless call waiting, robots that just keep going around in circles, or a support team who don't care at all.
Rivian is breaking that mold. As soon as I call or walk in I'm met with a human who listens to my challenge and then directs me in the right solution or solves the difficulty right then and there. I'm a recent R1S owner and have faced a few issues here and there with my new vehicle. Minor things really such as a defective cross bar and a trim piece that missed a screw. Instead of being told "I can't... read full review
Friendly staff - they're super busy delivering vehicles, but everyone is helpful and friendly. I had my car in for service and they had everything resolved in less than 48 hours. Wow!!! 5/5 stars! Best vehicle I have ever driven. Lovely delivery experience.