very poor quality and one of your employees very rude
November 2020
I went in asking for them to measure my IPD because I have gotten contradictory measurements from different optometrists, and I wanted to break the tie. I went in to ask, and the receptionist was surly and unfriendly. She gave me some dubious measurements on file, and I specifically requested that she measure me again just to make sure. She refused. I asked repeatedly, but I kept getting refused. Eventually, they threatened to call security on me, just for asking for information! In the time they spent arguing with me, they could have taken my IPD several times over, but no, they decided to say "no way" and "screw you". I do not recommend this place... read full review
November 2019
We ordered our son's glasses over here, (Vista optical At Fred Myers,148th Avenue,NE,Bellevue, WA ) when ordered, the lady said that it will take 6 to 10 days for us to get the glasses and they would call us once they receive them, we never received the call from them, so after 2 weeks we went to check if the glasses have arrived, when addressing the issue the lady at the front desk said rudely that "6 to 10 BUSINESS DAYS" then she went to check the glasses they were sitting there...we dont know for how long.... Very poor customer service !
very poor quality and one of your employees very rude
I went in asking for them to measure my IPD because I have gotten contradictory measurements from different optometrists, and I wanted to break the tie. I went in to ask, and the receptionist was surly and unfriendly. She gave me some dubious measurements on file, and I specifically requested that she measure me again just to make sure. She refused. I asked repeatedly, but I kept getting refused. Eventually, they threatened to call security on me, just for asking for information! In the time they spent arguing with me, they could have taken my IPD several times over, but no, they decided to say "no way" and "screw you". I do not recommend this place... read full review
We ordered our son's glasses over here, (Vista optical At Fred Myers,148th Avenue,NE,Bellevue, WA ) when ordered, the lady said that it will take 6 to 10 days for us to get the glasses and they would call us once they receive them, we never received the call from them, so after 2 weeks we went to check if the glasses have arrived, when addressing the issue the lady at the front desk said rudely that "6 to 10 BUSINESS DAYS" then she went to check the glasses they were sitting there...we dont know for how long.... Very poor customer service !