Went to the Auburn showroom today, the worse customer service I've ever received, ever. A employee by the name of Mary booked the appointment yesterday, took the plumbers name, knew he had not purchased from Keller in 6 years, with very good reason. Yet, yesterday Mary took the appointment. I arranged to leave work early, my Mother came out to go with me, she had highly recommend that I only use Keller Supply as she has done 43 projects, home remodels, apartment remodels throughout Queen Anne & Capital Hill using the Interbay location. I appreciated my Mother coming out to help me choose fixtures for the master, guest and lower level mini master, all being gutted... read full review
June 2020
We needed to upgrade the fixtures for two of our bathrooms, and Mary's assistance was exceptional! We discussed our specific requirements regarding looks, features, and compatibility with current plumbing. Mary researched styles and specs; and presented several options for review and more discussion. She was always pleasant, helpful, and timely. I would highly recommend this location, and especially the service from Mary.
March 2019
This was the worst customer service we have ever received ! We came in to look at bathroom fixtures. The woman behind the counter asked us what we needed. My husband said "we have a couple of questions". Her response...You need an appointment . Come back in a week." My husband repeated that we just had a few questions. The Keller woman said "when is your contractor starting?". We said "right away". Then she told us he should have already ordered. " She turned away from us and went back to talking on the phone. Needless to say, we were humiliated . Don't go here if you expect even sub par service. I can't speak for the... read full review
Went to the Auburn showroom today, the worse customer service I've ever received, ever. A employee by the name of Mary booked the appointment yesterday, took the plumbers name, knew he had not purchased from Keller in 6 years, with very good reason. Yet, yesterday Mary took the appointment. I arranged to leave work early, my Mother came out to go with me, she had highly recommend that I only use Keller Supply as she has done 43 projects, home remodels, apartment remodels throughout Queen Anne & Capital Hill using the Interbay location. I appreciated my Mother coming out to help me choose fixtures for the master, guest and lower level mini master, all being gutted... read full review
We needed to upgrade the fixtures for two of our bathrooms, and Mary's assistance was exceptional! We discussed our specific requirements regarding looks, features, and compatibility with current plumbing. Mary researched styles and specs; and presented several options for review and more discussion. She was always pleasant, helpful, and timely. I would highly recommend this location, and especially the service from Mary.
This was the worst customer service we have ever received ! We came in to look at bathroom fixtures. The woman behind the counter asked us what we needed. My husband said "we have a couple of questions". Her response...You need an appointment . Come back in a week." My husband repeated that we just had a few questions. The Keller woman said "when is your contractor starting?". We said "right away". Then she told us he should have already ordered. " She turned away from us and went back to talking on the phone. Needless to say, we were humiliated . Don't go here if you expect even sub par service. I can't speak for the... read full review