Veterinarians in Ludlow

“I helped my 15 year old best friend transition yesterday. Writing a review is about the last thing on earth I could imagine myself doing right now, but that is how exemplary my experience was with the team at Riverside Vet.It wasn't "I am a client/pet and you are the clinicians." It was "we are beings helping this other being transition into what's next, with dignity and love."I was gently given the information I needed to make a decision, and then validated and held during the process.Reggie was truly cared for while he was under the care of this practice, and I will always be grateful for that.I had been with another practice for a very long time, so deciding to make a change after a move last year felt daunting to me. I have zero regrets, and I am so glad I get to bring my companions here.For anyone on the fence, in my experience at least, the team here is exceptional and I am so glad that they could help my little guy go onto his next big adventure.“

“If you had asked me a about two years ago I would have recommended them but to date I can not say thay are top notch. Over the past year my 3 year old dog has had issues with his back I have taken him in multiple times to get it checked out only to not have any real answer as to what is going on. Emily Sullivan, who by the way is a excellent vet and shouldn't wast her time in this practice, did say he had an elongated spine but, Dr. Gifford doesn't seem concerned at all she just keep giving him different pain meds that don't work and at one point said well we could cut his tail off but I don't think that's going to help, REALLY???? Also my dog has bad anxiety and they don't seem to what to work with him all. All they can recommended is sedating him every time he needs his nails clipped big money racket. That's all they seem to care about is getting their money. We also have insurance on him which they should be putting g through to the insurance company but have refused to do every time saying they don't have the ability to do so we need to do it ourselves when they have done it in the past for us, JOKE!!!! Last week I called to make an appointment and the receptionist who ive never delt with before was very rude. When asked about the insurance yet again I was given we don't do that. I politely stated that they have done so in the past for us and she raised her voice saying I'm sorry but we don't do that. My boyfriend was then heard in the background saying well this had been an issue and we can take our dog somewhere else. She then so rudely said fine take your dam dog somewhere else we don't need your rude attitude. Rude attitude really she's the one with the rude attitude I think they need to get ride of her!!!! Long story short we will not be going back there.“

“If you had asked me a about two years ago I would have recommended them but to date I can not say thay are top notch. Over the past year my 3 year old dog has had issues with his back I have taken him in multiple times to get it checked out only to not have any real answer as to what is going on. Emily Sullivan, who by the way is a excellent vet and shouldn't wast her time in this practice, did say he had an elongated spine but, Dr. Gifford doesn't seem concerned at all she just keep giving him different pain meds that don't work and at one point said well we could cut his tail off but I don't think that's going to help, REALLY???? Also my dog has bad anxiety and they don't seem to what to work with him all. All they can recommended is sedating him every time he needs his nails clipped big money racket. That's all they seem to care about is getting their money. We also have insurance on him which they should be putting g through to the insurance company but have refused to do every time saying they don't have the ability to do so we need to do it ourselves when they have done it in the past for us, JOKE!!!! Last week I called to make an appointment and the receptionist who ive never delt with before was very rude. When asked about the insurance yet again I was given we don't do that. I politely stated that they have done so in the past for us and she raised her voice saying I'm sorry but we don't do that. My boyfriend was then heard in the background saying well this had been an issue and we can take our dog somewhere else. She then so rudely said fine take your dam dog somewhere else we don't need your rude attitude. Rude attitude really she's the one with the rude attitude I think they need to get ride of her!!!! Long story short we will not be going back there.“