SERVPRO of Winooski Stowe is known for its exceptional service and professionalism. Customers highlight the team's responsiveness and thoroughness, particularly praising Bill Johnston for his expertise in water damage situations. When faced with severe water intrusion due to a roofing disaster, clients appreciated how Bill utilized specialized tools, including a thermal camera, to identify hidden water damage that others overlooked. The team was patient and informative, frequently checking in on the progress of mitigation efforts. They provided valuable advice on related issues, such as checking for asbestos and assessing dampness in the basement. Overall, clients felt supported throughout the process, noting the team's commitment to ensuring their homes were safe and dry. The combination of quick response times, knowledgeable staff, and a genuine willingness to help has left customers eager to recommend SERVPRO of Winooski Stowe for any future needs, even in happier circumstances.
We loved working with Bill Johnston of SERVPRO for our water damage situation! We had a roofing disaster during which the roofing company took the entire roof off of our house on a day with torrential storms - water was coming through the light fixtures and into every ceiling. The first water mitigation company we called was able to come evaluate, but couldn’t come set up water mitigation at a time that worked for us. We were glad they were busy because Bill with SERVPRO came with a thermal camera and caught water damage in many rooms that the first company had not discovered! It took us 10 days, many industrial dehumidifiers and dozens of fans to dry out the house....read full review
Bill and his team responded quickly and were informative about the process. They checked in several times to measure progress and have more specialized tools which saved us from having to rip up more flooring. I would use this team again.Services: Water damage-related cleanup & repair
The BEST team and service ever!!! I can't say enough about their professionalism, expertise and service level. Incredibly helpful, and did amazing work at my farhers house. Bill and the team are too notch!!