TUMI Outlet Store - Potomac Mills

Jan 2024

My carry-on suitcase broke and I needed to replace it quickly because I travel a lot. This is my first time with Tumi. Robin is the manager here and she was VERY helpful. She took time to answer all of my questions and helped me compare different models. She helped open them up and showed me the different features. Tumi offers a 5 year warranty (nice!). Their luggage has more features than the typical Samsonite but also costs more. Some models have the ability to use hangers for organizing dress shirts, slacks, and sportcoats. After comparing with luggage at several other stores I decided to buy the Tumi continental. Photos of my purchase below.The store was clean and...read full review

Jul 2022

I was very impressed by the service I was provided here! More specifically, I was impressed by Tyi, the associate who made sure all my questions were answered. I came in looking for carry-on luggage for some upcoming overseas trips I had planned. I came in looking for a hard case, but Tyi discussed some options with me and allowed me to demo multiple items. Turns out, soft cases were surprising my preferred choice! I had lots of questions and she answered them all in great detail and was pleasant throughout the experience. I did shop around at the other two luggage stores in Potomac Mills, but the experience here was hands down the best. I have a really young face and I wasn't exactly dressed to impress that day, so I was actually brushed off as a non-serious buyer in the other locations. I'm actually used to this and was kinda expecting it when I went into Tumi. However, they actually had an associate go out of their way and make sure all of my questions were taken care of. At no point did I feel like I was being pressured to buy something - it was just an overall great experience!

Jun 2022

I came here on a Saturday morning as soon as they opened at 10a - like as soon as the security door of the suite was rolled up I walked in. A woman, who I think her name is Afia, greeted me and was so friendly about it! She gave me space as I walked around and looked at the different work bags, but she was absolutely available and happy to answer any questions I had. I left the store to go to another one in search of a work bag, but couldn't stop thinking of one I saw on clearance. So, I went back. I had come to the mall for a Tumi bag, and dangit I was going to get one. As soon as I came back Afia greeted me again - and she remembered me. Granted it had only been 5-10 minutes but still, that meant a lot. I picked up the bag I couldn't get off my mind, and took it to the register. To my surprise it was an extra 25% off (it was on the clearance table but I wasn't sure if the clearance signs applied to the orange stickers or if the orange stickers were representative of the final discounted price - it's a lawyer thing to think that way lol). Anyway, she was so helpful, let me know I could monogram the bag for free at any Tumi store (not outlet one though), and also highly recommended the bag I was purchasing. I was in the store wearing faded leggings, dirty sneakers, sweaty as heck from just having hiked 4 miles - and the whole time I felt welcomed and not once judged. So, whoever manages that store - know that you have a wonderful employee there. She's a gem!! Fantastic customer service aside, this was a very clean, easy to navigate store. Lots of wonderful options (though I wish they still made the earl grey color, but that's not this stores fault lol). Tumi makes very high quality travel or business pieces that each carry a good, long warranty (5 years I think). I highly recommend not only the brand, but this specific outlet store.