Reviews for ASAP Appliance Service, Inc.

Jul 2023

We have a 5 yr-old LG fridge that stopped cooling properly (of course, we told ASAP it was an LG fridge). ASAP came out day after we called them. The guy diagnosed a failed compressor (which is not unusual from what we're told). When we asked about time to repair, he said they don't replace LG compressors!! So...why did you accept the service call for an LG with a likely bad compressor? Then, as it turns out with a second repair company, there was nothing wrong with the compressor, it was a leaky coil.So, they took a service call for something they likely would not be able to fix, and then they misdiagnosed the problem, and still took our money.
Apr 2023

No show twice for time windows. Then had the audacity to call the owner and say we cancelled on them. Text messages speak volumes and are time stamped so kudos for their ability to not tell the truth. Dave stated technicians can't message clients if they are running late since it's their business policy to not allow any communication between anyone but the client they are on site with. Might be better for their business end to step up and talk for them. Super garbage service. They will lie to save face. Highly do not recommend.
Jul 2022

I have used ASAP Appliance in the past and have been very happy with their service. Today I discovered my dryer was not working and attempted to call and make an appointment. Every time I called I was bumped to an answering service that said the person I was trying to reach was unavailable. I just assumed the line was busy so I kept calling back. Finally, after about an hour, ASAP calls me and says the following, "You have put our number on speed dial and we will not be helping you. You are not the kind of customer we want." I did not put them on speed dial. When I tried to explain that their answering service was giving me this message he said, "No. I don't want to hear...read full review

From ASAP Appliance Service, Inc.

Appliance Repair Specialists for over 20 years in Northern Va.! Friendly and Fair every time. We also service and install air conditioning and heating units and will make you comfortable in your home. We offer flat rate pricing and FREE diagnosis with completed repairs. We get your appliances working and get it done right! We have affordable rates, honest employees, highly trained technicians and quick service on most brands of appliances. We also repair and install heating and air conditioning systems. With over 17 years of experience serving Northern Virginia, you can count on us for all your appliance, heating and air conditioning repair services. Call us today at 703-497-9400 or 703-583-4100 or contact us for more information.